Intermediary Relationship Management, Consultant

AIA Malaysia; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

AIA Malaysia is seeking a seasoned sales and partnerships professional to maximise product sales through intermediaries and drive business growth. You will nurture relationships, negotiate deals, and coordinate with segments and marketing to execute the go-to-market strategy.

The role focuses on building strong intermediary networks, managing renewals, and delivering reports to meet team quotas and business objectives.

Qualifications

• Degree in any related field.
• Minimum 7 years in relationship management or corporate client facing roles.
• Experience with insurance partners (brokers) is a plus.
• Strong problem solving, conflict resolution and decision making.

Responsibilities

• Maximise sales of AIA products through intermediaries to meet quotas.
• Strengthen existing partnerships and onboard new intermediaries.
• Build long-term business relationships and drive sourcing and negotiations.
• Draft proposals with Client Solution to win deals.
• Ensure timely renewals and handle servicing issues.
• Be point of contact for intermediaries for deals and after-sales service.
• Drive adoption of company initiatives via intermediaries.
• Collaborate with Marketing to plan engagement activities.
• Track sales performance and prepare reports.

Skills

Relationship management

Negotiation

Client engagement

Excel

PowerPoint

Education

Bachelor's degree

Tools

CRM software

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.

So if you believe in inspiring a better future, read on.

About The Role

Responsible for maximising the sales of AIA products and services through intermediaries to meet individual / team quotas and AIA business objectives

Roles And Responsibilities

• Strengthen existing and establish new partnership relationship with intermediaries to achieve mutual benefits and profitable goals
• Manage and build long-term business relationships and drive sourcing, negotiating and on-boarding clients via intermediaries
• Work with Segment Management to understand the value proposition of the ‘go-to-market’ delivery strategy and drive execution to activate / acquire and grow partnerships of the assigned intermediaries
• Work with Client Solution to identify potential business deals (i.e. leads) and co-develop proposals to win and close the deals.
• Work with Client Management to drive timely renewals of policies and ensure follow-up and closure of servicing issues (e.g. complaints)
• Become the single point of contact for intermediaries for potential business deal, renewal, upselling, cross-selling and after sales service (including servicing issues, if any)
• Work with Segment Management to drive adoption for Company-focused initiatives, e.g. Voluntary Solutions (VS) and Corporate Vitality, via intermediaries
• Work with Marketing to plan and implement engagement activities to deepen and champion good business relationships with intermediaries
• Track sales performance and profitability of partnerships / accounts and prepare weekly and monthly sales reports.

Minimum Job Requirements

• Degree in any related fields of study
• Minimum 7 years working experience in relationship management and commercial client / corporate client facing role.
• Experience working with insurance partners, such as brokers, will be an advantage.
• Good problem solving, conflict resolution and decision-making skills
• Self‑motivated, passionate, resourceful, proactive, result driven, and ability to work in a stressful and challenging environment
• Good computer skills, preferably in Excel and PowerPoint

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.