HNW Solutions Activation & Advisory Enablement, Consultant

AIA Malaysia; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

AIA Malaysia is seeking a seasoned marketing professional to support Customer Marketing by cross-selling insurance offerings and driving loyalty across channels. You will design personalised offers, work with distribution partners, and optimize campaigns using agile methods to deliver measurable business impact.

The role emphasizes collaboration with cross-functional teams and a deep understanding of customer needs to improve lifetime value and repurchase rates.

Qualifications

• Bachelor’s Degree in any discipline.
• 9 years working experience in the insurance or financial services industry, with a focus on products & customer campaigns.
• Knowledge of the insurance industry, particularly from a product perspective; experience with medical repricing is a plus.

Responsibilities

• Understand and analyze our existing customer base across individual, takaful, corporate and digital platforms by customer segments.
• Run surveys and focus groups; leverage digital data to gain insights into customer behaviors, wants and needs; develop strategies to drive repeat purchases, cross-sell and upsell.
• Know our agency distribution workforce and other channels; gather feedback and adjust efforts; analyze channel performance to form tactics.
• Develop, plan and execute effective marketing campaigns and customer offers.
• Familiarize with front and back end systems (agent sales platform, agent app, customer app, back end OS) to design campaign management processes.
• Understand AIA’s product suite and how to leverage products for cross-selling and upselling.
• Operate under the Agile methodology.

Skills

Interpersonal skills

Communication skills

Analytical thinking

Business acumen

Stakeholder management

Education

Bachelor’s degree in any discipline

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.

So if you believe in inspiring a better future, read on.

About The Role

Support the Customer Marketing unit. You’ll support the marketing campaigns and strategies to cross and upsell all insurance offerings to customers. You’ll create personalised and relevant offers delivered directly and through the distribution channels, to maximise customer life time value, and drive customer loyalty & repurchase.

The person in this role will be working in an Agile manner, and hence must be open to new ways of working; as well as close collaboration with many x-functional teams to drive results.

Role And Responsibilities

• Understand and analyze our existing customer base across individual, takaful, corporate and digital platforms by customer segments. Run surveys, focus groups, leverage on digital and data to get insight to their behaviors, wants and needs. Pull all of this understanding together to develop strategies which drive repeat customer purchase, cross and upsell.
• Get to know our agency distribution workforce and other distribution channels. Understand what makes them tick, get consistent feedback, and adjust efforts accordingly. Perform analysis on how the different distribution channels are performing in order to form the right tactics.
• Build strong relationships and constantly align with our colleagues in the distribution teams on initiatives to drive better outcomes from our distribution channels.
• Develop, plan and execute effective marketing campaigns and customer offers.
• Familiarize yourself with how our front and back end systems work (agent sales platform, agent app, customer app, back end operating systems) in order to design campaign management processes that work.
• Understand AIA’s product suite and how to best leverage on these products to drive future cross and upsell.
• Operate under the Agile methodology.

Minimum Job Requirements

• Bachelor’s Degree in any discipline
• 9 years working experience in the insurance or financial services industry, with a focus on products & customer campaigns.
• Knowledge of the insurance industry particularly from a product perspective will be beneficial – any prior experience on medical repricing efforts would be an added bonus
• Strong interpersonal and communications skills, with good stakeholder management capability
• Analytical skills and business acumen

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.