Integration & Middleware Support Engineer (L2, SLA‑Driven)

User Experience Researchers Pte Ltd; Malaysia; On-site; MYR 66,960 - 133,920; Full time

Job summary

User Experience Researchers Pte Ltd in Malaysia is seeking an Application Support Engineer to provide second-level support for an enterprise integration platform. You will monitor platforms, troubleshoot complex issues, and tune performance to meet SLAs.

The role requires collaboration with developers, infrastructure teams, and vendors, with strong documentation and proactive problem-solving to ensure high availability and reliability.

Qualifications

• Provide Level 2 (L2) support for enterprise integration platform and related applications.
• Perform proactive and reactive platform monitoring to ensure high availability and uninterrupted service continuity.
• Conduct in-depth root cause analysis (RCA) and collaborate with engineering teams to implement timely resolutions.

Responsibilities

• Provide Level 2 (L2) support for the client's enterprise integration platform and related applications.
• Perform proactive and reactive platform monitoring to ensure high availability and uninterrupted service continuity.
• Monitor system performance, manage error rates, and perform performance tuning where required.
• Provide advanced troubleshooting for complex technical issues across the client's integration platform.
• Conduct in-depth root cause analysis (RCA) and collaborate with engineering teams to implement timely and sustainable resolutions.
• Work closely with developers, infrastructure teams, and third-party vendors to define and optimize integration patterns.
• Maintain accurate and up-to-date technical documentation, operational procedures, and support knowledge base.
• Ensure all incidents, service requests, and operational activities are completed within agreed Service Level Agreements (SLAs).
• Drive continuous improvement initiatives to enhance platform stability, reliability, and operational excellence.

Skills

IBM WebSphere

Apigee

Axway

webMethods

GXS

IBM WebSphere MQ

Azure

AKS

Oracle SQL

SQL

UNIX

EDI

X12

Edifact

Tools

Azure Kubernetes Service (AKS)

IBM Transformation Extender (ITX 10)

Job description

User Experience Researchers Pte Ltd in Malaysia is seeking an Application Support Engineer to provide second-level support for an enterprise integration platform. You will monitor platforms, troubleshoot complex issues, and tune performance to meet SLAs.

The role requires collaboration with developers, infrastructure teams, and vendors, with strong documentation and proactive problem-solving to ensure high availability and reliability.