Commercial Insurance Operations Specialist (HK)

Chubb; Kuala Lumpur; On-site; MYR 54,000 - 78,000; Full time

Job summary

Chubb in Malaysia (CBSM) seeks an insurance processing professional to support commercial underwriting and policy servicing. You will process transactions, endorsements, renewals, and policy documents with strict adherence to TAT and accuracy, collaborating across underwriters, regional teams, and quality assurance to sustain high service standards.

The role emphasizes governance, data integrity, and continuous improvement, requiring Cantonese fluency and strong stakeholder communication across

Qualifications

• 2–3 years’ experience in commercial insurance or underwriting support.
• Cantonese speaking required to support HK market.
• Experience meeting service levels (accuracy, TAT, productivity).
• Proficient in policy administration, workflow, or CRM systems.
• Understanding of underwriting documentation and endorsements.
• Strong cross-team collaboration and communication.
• High attention to detail and adherence to structured workflows.

Responsibilities

• Process commercial insurance transactions and documentation accurately within defined TAT.
• Ensure requests, endorsements, renewals, and policy docs follow underwriting instructions and policies.
• Maintain high data entry accuracy and system updates.
• Escalate exceptions promptly per SLAs.
• Meet defined performance metrics for productivity, timeliness, and accuracy.
• Collaborate with underwriters and regional teams to resolve requests.
• Support continuous improvement and process enhancements.
• Participate in calibration, training, and knowledge-sharing sessions.
• Comply with governance, regulatory, and audit standards.
• Maintain audit-ready documentation and participate in quality reviews.

Skills

Underwriting support

Insurance processing

Attention to detail

Communication

Collaboration across teams

Digital fluency

Tools

Policy administration systems

Workflow systems

CRM systems

Job description

Chubb in Malaysia (CBSM) seeks an insurance processing professional to support commercial underwriting and policy servicing. You will process transactions, endorsements, renewals, and policy documents with strict adherence to TAT and accuracy, collaborating across underwriters, regional teams, and quality assurance to sustain high service standards.

The role emphasizes governance, data integrity, and continuous improvement, requiring Cantonese fluency and strong stakeholder communication across