Insurance Assistant (Admin)

D'Concept; Klang City; On-site; MYR 28,000 - 42,000; Full time

Job summary

Jora Malaysia aims to hire for Insurance Administration & Operations Support. Fresh graduates are encouraged to apply; prior insurance knowledge is helpful but not required. You will handle policy cases, endorsements, and reporting while coordinating with SAs, insurers, and customers.

Strong organizational skills and proficiency in MS Office and Google Workspace are essential for success in a fast-paced environment.

Qualifications

• Fresh graduates are encouraged to apply.
• Experience in insurance administration or operations is an advantage.
• Basic knowledge of motor insurance processes is preferred.
• Proficient in Microsoft Office and Google Workspace.
• Strong attention to detail and accuracy.
• Good communication and coordination skills.
• Able to work independently and manage time well.
• Team player with positive attitude.

Responsibilities

• Process new, renewal, and endorsement insurance cases accurately.
• Update and maintain operational reports with data accuracy.
• Support daily motor and non-motor insurance tasks.
• Cover teammates during leave to ensure workflow continuity.
• Coordinate with internal departments, SAs, insurers, and customers per SOPs.
• Keep documentation organized for handovers.

Skills

Microsoft Office

Google Workspace

Attention to detail

Communication skills

Coordination

Team player

Independent work

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Working hours:

8.30 am to 5.30 pm (Monday-Friday)

Role Focus:

Insurance Administration & Operations Support

Ownership 1 – Insurance Case Management

• Process new, renewal, and used car insurance cases, as well as other requests from Sales Advisors (SAs) and customers, ensuring accuracy and timely completion.
• Handle endorsement requests and ensure all policy updates are properly documented and processed.
• Update and maintain assigned operational reports, ensuring data accuracy, completeness, and reliability.

Ownership 2 – Operational Support & Coordination

• Support daily operations for both motor and non-motor insurance tasks.
• Assist in covering the responsibilities of teammates during leave or medical absence to ensure smooth workflow continuity.
• Perform ad hoc duties assigned by the Head of Department and ensure timely follow-up and completion
• Execute insurance administrative tasks accurately, efficiently, and with strong attention to detail.
• Maintain organized documentation and proper record keeping for easy reference and handover.
• Coordinate effectively with internal departments, Sales Advisors (SAs), insurers, and customers in accordance with SOPs.
• Support departmental initiatives and maintain operational and service standards.

Requirements

• Fresh graduates are encouraged to apply.
• Experience in insurance administration, automotive industry, or operations support is an added advantage.
• Basic knowledge of motor insurance processes and documentation is preferred.
• Proficient in Microsoft Office and Google Workspace.
• Able to work in a fast-paced environment and handle multiple tasks.
• Good attention to detail and accuracy.
• Good communication and coordination skills.
• Responsible and able to work independently.
• Good time management and follow-up skills.
• Team player with a positive working attitude.