Insurance Admin & Executive Assistant

KK CHEAH SMART RESOURCES; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Jora Malaysia is seeking a detail-oriented Admin & Executive Assistant to support our insurance business operations, including daily administration, case submission, and client & partner follow-ups.

The role requires good communication in Chinese and English, strong organization, and proactive follow-up. Fresh graduates are welcome; training will be provided to support insurance tasks.

Qualifications

• Good communication in Chinese and English.
• Detail-oriented, organized and responsible.
• Proactive with strong follow-up and self-motivation.
• Basic knowledge of Excel / Google Sheets / Google Drive.
• Fresh graduates welcome; training provided for insurance tasks.

Responsibilities

• Assist with organizing and submitting insurance cases
• Follow up on pending cases, documents, and application progress
• Follow up with clients regarding outstanding documents or information
• Assist in organizing and maintaining client records
• Follow up with partners / agents on pending matters
• Organize work progress, reminders, and to-do lists
• Provide general administrative support and other ad-hoc tasks

Skills

Bilingual (Chinese/English)

Detail-oriented

Proactive

Excel

Google Sheets

Google Drive

Admin/Customer Service experience

Tools

Excel

Google Sheets

Google Drive

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are currently looking for a detail-oriented, responsible, and proactive Admin & Executive Assistant to support our insurance business operations, including daily administration, case submission, and client & partner follow-ups.

Job Responsibilities

• Assist with organizing and submitting insurance cases
• Follow up on pending cases, documents, and application progress
• Follow up with clients regarding outstanding documents or information
• Assist in organizing and maintaining client records
• Follow up with partners / agents on pending matters
• Organize work progress, reminders, and to-do lists
• Provide general administrative support and other ad-hoc tasks

Requirements

• Good communication skills in Chinese & English
• Detail-oriented, organized, and responsible
• Proactive in following up and able to complete tasks without constant reminders
• Basic knowledge of Excel / Google Sheets / Google Drive
• Admin / Insurance / Customer Service experience is an advantage
• Insurance experience is not required — training will be provided
• Fresh graduates are welcome to apply!

Who We’re Looking For

This position is ideal for someone who enjoys keeping things organized, following up on tasks, and making sure everything gets completed properly.

If you are someone who is responsible, proactive, detail-oriented, and enjoys working in a fast-paced environment, we would love to hear from you.