Inside Sales Representative (Chemistry, Chemical Engineering, Env Science)

HACH MALAYSIA SDN BHD; Petaling Jaya; On-site; MYR 48,000 - 72,000; Full time

Job summary

HACH MALAYSIA SDN BHD is seeking an Inside Sales Representative to support growth in our Water Quality and Hydrology business. You will engage customers via phone, email, and video, manage the end-to-end sales cycle for an assigned portfolio, and collaborate with field sales and cross-functional teams to deliver an exceptional customer experience.

The successful candidate will have a Chemistry/Environmental Science background and 2–3 years in inside sales or related customer-facing work.

Qualifications

• Bachelor’s degree or technical qualification in Chemistry, Chemical Engineering, Environmental Science, Hydrology, or related technical discipline.
• 2–3 years inside sales, technical sales, customer service, or a comparable customer-facing role.
• Experience in water quality, hydrology, wastewater, municipal water, environmental monitoring, laboratory instrumentation, or industrial markets preferred.
• Strong written and verbal communication skills in English.

Responsibilities

• Achieve and exceed revenue targets through proactive virtual customer engagement and lead management.
• Conduct outbound customer outreach via telephone, email campaigns, and follow-up activities.
• Manage the complete sales process for an assigned customer portfolio, from lead qualification to order placement and payment collection.
• Build and maintain relationships with existing customers and identify opportunities to retain, regain, and expand business.
• Coordinate with finance, customer service, supply chain, and logistics teams to support order processing and timely shipment.

Skills

Inside sales

Customer service

Relationship management

Written and verbal communication

Education

Bachelor’s degree in Chemistry / Environmental Science

Tools

Salesforce.com

Job description

Inside Sales Representative (Chemistry, Chemical Engineering, Env Science)

We are looking for a commercially driven and customer-focused Inside Sales Representative to support the continued growth of our Water Quality and Hydrology business.

In this role, you will be responsible for achieving and exceeding sales targets by engaging existing and prospective customers through telephone, email, video conferencing, campaigns, and other virtual sales channels. You will manage the complete sales process for an assigned customer portfolio, identify new business opportunities, strengthen existing customer relationships, and work closely with field sales and cross-functional teams to deliver an excellent customer experience.

The successful candidate will use the tools and methodologies of the Veralto Enterprise System (VES) to solve problems, improve processes, manage performance, and contribute to the achievement of key business objectives.

Key Responsibilities

Achieve and exceed assigned revenue, bookings, and growth targets through proactive virtual customer engagement and lead management

Conduct outbound customer outreach, including telephone prospecting, cold calling, email campaigns, and follow-up activities.

Manage the complete sales process for an assigned customer portfolio, from lead qualification and opportunity development through quotation, order placement, and payment collection.

Build and maintain strong relationships with existing customers while identifying opportunities to retain, regain, and expand business.

Respond promptly and professionally to customer inquiries regarding products, solutions, quotations, availability, and commercial terms.

Use value-based selling techniques to understand customer needs and recommend appropriate products and solutions.

Work closely with field sales representatives to develop accounts, qualify opportunities, and execute territory growth strategies.

Own and actively manage the sales funnel and customer activities in Salesforce.com or the relevant CRM platform.

Maintain accurate opportunity information and prepare reliable 30-, 60-, and 90-day sales forecasts.

Monitor territory performance using relevant sales KPIs and participate in daily management and visual management routines.

Execute marketing campaigns, promotions, customer outreach programs, and other demand-generation activities.

Monitor market trends, competitive activity, and changing customer requirements.

Coordinate with finance, customer service, supply chain, and logistics teams to support order processing and ensure timely shipment to customers.

Follow up with customers to secure timely payment and resolve outstanding commercial matters.

Identify process improvement opportunities and contribute to a culture of continuous improvement.

Qualifications and Experience

Bachelor’s degree or technical qualification in Chemistry, Chemical Engineering, Environmental Science, Hydrology, or a related technical discipline.

At least 2–3 years of experience in inside sales, technical sales, customer service, laboratory sales, industrial sales, or a comparable customer-facing role.

Experience in water quality, hydrology, wastewater, municipal water, environmental monitoring, laboratory instrumentation, or industrial markets is strongly preferred.

Demonstrated ability to achieve sales growth and manage revenue targets.

Experience using CRM systems, preferably Salesforce.com, is an advantage.

Strong written and verbal communication skills in English.

Additional local language capabilities may be required depending on the territory.

Strong quantitative and qualitative analytical skills.

Customer-focused, proactive, action-oriented, and comfortable taking ownership.

Strong interpersonal, problem-solving, and relationship-management skills.

Ability to work independently and effectively in a fast-moving and continuously changing environment.

Positive attitude, willingness to learn, and commitment to continuous improvement.