Inside Sales Executive, Ocean Division

Alfa Laval Mid Europe GmbH; Shah Alam; On-site; MYR 60,000 - 90,000; Full time

Job summary

Alfa Laval is seeking an Inside Sales professional to support the Ocean Division. You will provide advanced technical support, prepare quotations, and assist customers with complex requests.

The role requires collaboration across functions and a proactive approach to identifying upsell opportunities. Reporting to the Inside Sales Manager, you will operate in a fast-paced environment, manage multiple tasks, and uphold Alfa Laval’s standards for service and quality.

Qualifications

• Bachelor’s degree or equivalent is required or preferred.
• Marine Engineering degree is a plus.
• Strong interpersonal and communication skills are essential.
• Experience in international settings and matrix organizations is valued.
• Self-motivated with ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Follow established sales processes to promote Alfa Laval products and services.
• Identify parts/products needed by customers and create quotes.
• Actively follow up on quotes and upsell opportunities.
• Use CRM and other tools to support sales decisions and processes.

Skills

Interpersonal skills

Team player

Communication

Customer service

Independent work

Education

Bachelor's degree

Marine Engineering (plus)

Job description

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Who You Are

You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is in your DNA. You build trust, by clear communication with no prestige.

About The Job

Reporting to the Inside Sales Manager, you will be responsible for selling Alfa Laval products and services within the Ocean Division. You will be providing direct support to customers, including complex quotations and advance technical support.

Job Description

Follow established sales processes and guidelines to promote and sell Alfa Laval Products and services. Investigate and identify parts/products needed by customer. Create and actively follow up transactional quotes. Proactive looking for upselling opportunities. Actively follow up the quote in order to understand if the proposed value is understood and if it is matching the customer needs. Use the CRM tool and other tools in a consistent and qualitative way, to support the sales process and take decisions.

What You Know

Bachelor’s degree or equivalent. Degree in Marine Engineering a plus. Marine equipment and technical background a plus. (aftersales, spare parts & service) Good interpersonal and communication skills. Excellent team player and ability to collaborate well with different stakeholders. High customer service orientation. Has worked in company with international setting, and has worked with a matrix organization. Self-motivated team player with positive attitude and drive to excel. Ability to work independently, prioritize and multi-task with minimal supervision in a fast-paced environment and meeting deadlines.

What’s In It For You

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success. We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

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