Inside Sales Account Manager I

HB Fuller Adhesives Malaysia Sdn Bhd; Klang City; On-site; MYR 67,000 - 112,000; Full time

Job summary

H.B. Fuller Malaysia is seeking a proactive sales professional to quickly identify customer needs and direct them to the appropriate department using strong sales skills and exceptional service.

You will develop long-term customer relationships, manage accounts, and drive new business while aligning with key decision makers across levels of organisations. This role emphasizes proactive outreach and technical discussions to meet customer requirements.

Qualifications

• Experience in outbound sales and CRM systems.
• Strong communication and customer relationship skills.
• Ability to identify customer needs and translate them into opportunities.
• Experience in lead generation and pursuing new business.

Responsibilities

• Make 30-50 outbound calls daily.
• Record customer conversations in CRM.
• Meet targets for customer meetings via telephone.
• Manage sales within existing accounts and develop new business.
• Collaborate with account managers to close deals.

Skills

Outbound calls

CRM experience

Account management

Lead generation

Tools

LinkedIn

ZoomInfo

Job description

As the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2025 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,100 global team members who collaborate with customers across more than 30 market segments in 150 countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets. Learn more at www.hbfuller.com. This position is responsible for quickly identifying the customer’s needs and/or business opportunity in order to direct them to the correct department or sales group within the company using sales skills and exceptional service. They develop long-term customer relationships, creating value through proactive account management to understand and meet the customers’ business needs. They establish and record buying trends and purchasing criteria for assigned accounts.

• Executes 30-50 outbound calls each day
• Records all customer conversations in CRM
• Meets the targeted levels of customer meetings (telephone meetings)
• Manages sales at existing accounts as well as develops new business
• Ensures customers view H.B. Fuller as a partner by providing professional sales representation and excellent service.
• Gains customer support and acceptance by engaging in technical discussions to determine requirements and expectations, then effectively explore product and service solutions.
• Influences and gains alignment with both external and internal key decision makers and influencers at all levels of an organization.
• Identifies, develops and closes new business using tools such as LinkedIn and ZoomInfo, to include: Cold calling, market research and lead sourcing
• Through verbal and written communication, determine business requirements and expectations
• Identifies decision maker(s), influencers and develops relationships
• Develops, enters and updates opportunity process in CRM
• Partners with HBF Account Managers to ensure closure of new business, including pricing recommendations and contact development
• Partners with HBF Account Managers to coordinate customer site visits to run line trials and/or audits.

H.B. Fuller is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or marital status or status as a protected veteran, or any other legally protected classification. H.B. Fuller does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with H.B. Fuller, a written service agreement must be executed by Human Resources prior to submitting any information relating to a potential candidate. Without a signed service agreement, H.B. Fuller shall not be obligated for payment of any fee or compensation.