Account Manager I

HB Fuller Adhesives Malaysia Sdn Bhd; Malaysia; Remote; MYR 90,000 - 140,000; Full time

Job summary

H.B. Fuller Malaysia is seeking an Account Manager to drive growth and deepen customer relationships across multiple market segments. You will communicate with stakeholders at all levels, demonstrate technical solutions, and manage pricing strategies.

The role requires independently running product demonstrations, delivering results, and mentoring new sales hires while aligning with the company’s value proposition and growth targets.

Qualifications

• Demonstrates ability to communicate and influence at all levels.
• Technically competent and independently able to manage demonstrations and problem-solving
• Focused on growth (larger opportunities), and optimizing price and profitability
• Accountable for delivering results
• Ability to train & mentor entry/new sales roles

Responsibilities

• Drive customer intimacy by delivering H.B. Fuller’s value proposition tailored to meet customer needs
• Promote, quantify and sell value, differentiating H.B. Fuller in the market
• Consistently deliver value to customers to realize loyalty and minimize erosion
• Provide insight to the customer through expert application of industry knowledge and anticipate current and future needs
• Promote and sell latest H.B. Fuller products and technology thereby enhancing our position in the market as an innovative leader
• Begin to demonstrate the ability to teach the customer on current market trends and issues, and be a strategic partner to our customers on key issues such as raw material trends

Skills

Communication & influence

Technical demos

Growth & pricing

Accountability

Mentoring/train

Tools

Salesforce

Job description

As the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2025 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,100 global team members who collaborate with customers across more than 30 market segments in 150 countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets. Learn more at www.hbfuller.com.

Account Manager is expected to:

• Demonstrates an ability to communicate and influence at all levels
• Technically competent and independently able to manage demonstrations and technical problem-solving
• Focused on growth (larger opportunities), and optimizing price and profitability
• Accountable for delivering results
• Ability to train & mentor entry/new sales roles

ACCOUNTABILITY FOR RESULTS

• Sales professional is accountable for delivering annual business results, aligned with business plan, sales, CM and volume Growth – focuses effort on delivering growth and maintains existing business to deliver plan Negotiates pricing and margin (aligned with the business) using value selling and the flip pricing tool to capture the optimum price and margin for H.B. Fuller.

CUSTOMER FOCUSED – CREATING VALUE

• Drive customer intimacy by delivering HBF’s value proposition tailored to meet the needs of the customer
• Promote, quantify and expertly sell value, which differentiates H.B. Fuller in the market and adds value to our customers
• Consistently deliver value to our customers to realize customer loyalty and minimize erosion
• Provide insight to the customer through expert application of knowledge in the industry Anticipate current and future needs of the customer through deep understanding of the customer’s business
• Promote and sell latest H.B. Fuller products and technology thereby enhancing our position in the market as an innovative leader
• Begin to demonstrate the ability to teach the customer on current market trends and issues, and is able to be a strategic partner to our customers on key issues such as raw material trends

DEMONSTRATES FUNCTIONAL EXCELLENCE

• Consistently manage activities to ensure all EHS requirements are followed
• Leverage all sales processes, including salesforce.com, consistently applies the H.B. Fuller sales process
• Independently technically support the customer for standard needs, including running a product demonstration
• Identify, develop and close new business opportunities and communicate forecasting needs to the business
• Intimately know the territory/industry, including developing new business pipeline
• Manage time by balancing effort between existing business and new business pipeline
• Provide timely monthly reports and all necessary internal/external communication, and collaboration with other stakeholders
• Understands competitive landscape and how to position H.B. Fuller for advantage

DEMONSTRATES BUSINESS ACUMEN

• Implement business pricing strategy based on business guidelines, expertly delivers price increases thereby enabling prices to stick
• Promote H.B. Fuller products and technologies to optimize profitability
• Allocate own resources in a planned and consistent way with the business strategy
• Manage impact on profitability from terms and conditions, supply chain, days outstanding and other aspects
• Manage T&E expenses to budget

EMBRACES CHANGE AND INNOVATION

• Provide voice of the customer feedback into the organization
• Promote and sell innovative H.B. Fuller technologies that create competitive advantage and optimize value for customers
• Adapt easily to a dynamic environment and maintain high levels of motivation and engagement

SALES COMPETENCIES & BEHAVIORS

• Negotiation: Negotiates more complex situations within and outside of the organization. Thoughtfully develops creative solutions that satisfy all parties.
• Territory Management: A solid understanding of business, financials, products/services, the market and the needs of assigned accounts; may help to develop colleagues' understanding of business and other development needs.
• Presentation: Comfortably presents to a broad and diverse group, maintaining group focus and appropriately responds to unrehearsed questions. Progresses agenda.
• Questioning/Listening: Actively listens to others; asks appropriate questions indicating interest in customers’ business with broad knowledge of the subject; focuses without interruption; evaluates verbal statements and nonverbal behavior to gain insight; responds appropriately in a non-judgmental manner.
• Communication: Delivers accurate, clear, and concise messages. Presents an open persona that encourages even the most reluctant person to express his/her views. Demonstrates the ability to recognize when others are having difficulty understanding his/her messages and adapts style appropriately.
• Prospecting: Applies effective techniques, promptly establishes connection with key contacts at new prospects with relevant messaging, assesses needs / interest and prioritizes in own pipeline activity.
• Team Player: Seeks to work with teams. Encourages people with opposing viewpoints to express their thoughts. Assumes accountability for team goals.

KNOWLEDGE

• Technical knowledge of products & services Applies problem-solving skills using technical knowledge, and is able to independently, technically support customer
• Sales Process & Sales Tools Creates advantage through deep understanding of customer needs and accelerates sales process by selecting the right opportunities
• Trends in market & industry Has a broad understanding of markets and industry, and frequently weaves knowledge into conversations with customers
• Supply chain Is able to optimizes offer for the customer and H.B. Fuller by creatively using supply chain knowledge
• Equipment & application processor Able to recommend basic improvements to customers' processes
• Substrate Has broad working knowledge of multiple substrates with advantages and disadvantages of each
• Business Acumen Consistently applies pricing strategy to achieve margin goals Has broad understanding of all key business concepts

H.B. Fuller is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or marital status or status as a protected veteran, or any other legally protected classification.