Inside Sales Account Manager I

H.B. Fuller Company; Klang City; On-site; MYR 45,000 - 89,000; Full time

Job summary

H.B. Fuller in Malaysia is seeking a sales-focused professional who identifies customer needs and directs them to the right department, building long-term relationships and value through proactive account management.

You will engage in technical discussions to determine requirements, coordinate with account managers to close new business, and maintain accurate CRM records to reflect opportunities. Join a global adhesives leader and drive outstanding service across key segments.

Qualifications

• Executes 30-50 outbound calls each day.
• Records all customer conversations in CRM.
• Develops long-term customer relationships through proactive account management.

Responsibilities

• Executes 30-50 outbound calls each day.
• Records all customer conversations in CRM.
• Meets the targeted levels of customer meetings (telephone meetings).
• Manages sales at existing accounts as well as develops new business.
• Ensures customers view H.B. Fuller as a partner by providing professional sales representation and excellent service.
• Gains customer support and acceptance by engaging in technical discussions to determine requirements and expectations, then effectively explore product and service solutions.
• Influences and gains alignment with both external and internal key decision makers and influencers at all levels of an organization.
• Identifies, develops and closes new business using tools such as LinkedIn and ZoomInfo, to include: Cold calling, market research and lead sourcing
• Through verbal and written communication, determine business requirements and expectations
• Identifies decision maker(s), influencers and develops relationships
• Develops, enters and updates opportunity process in CRM
• Partners with HBF Account Managers to ensure closure of new business, including pricing recommendations and contact development
• Partners with HBF Account Managers to coordinate customer site visits to run line trials and/or audits.

Job description

As the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2025 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,100 global team members who collaborate with customers across more than 30 market segments in 150 countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets. Learn more at www.hbfuller.com.

This position is responsible for quickly identifying the customer’s needs and/or business opportunity in order to direct them to the correct department or sales group within the company using sales skills and exceptional service. They develop long-term customer relationships, creating value through proactive account management to understand and meet the customers’ business needs. They establish and record buying trends and purchasing criteria for assigned accounts.

• Executes 30-50 outbound calls each day
• Records all customer conversations in CRM
• Meets the targeted levels of customer meetings (telephone meetings)
• Manages sales at existing accounts as well as develops new business
• Ensures customers view H.B. Fuller as a partner by providing professional sales representation and excellent service.
• Gains customer support and acceptance by engaging in technical discussions to determine requirements and expectations, then effectively explore product and service solutions.
• Influences and gains alignment with both external and internal key decision makers and influencers at all levels of an organization.
• Identifies, develops and closes new business using tools such as LinkedIn and ZoomInfo, to include: Cold calling, market research and lead sourcing
• Through verbal and written communication, determine business requirements and expectations
• Identifies decision maker(s), influencers and develops relationships
• Develops, enters and updates opportunity process in CRM
• Partners with HBF Account Managers to ensure closure of new business, including pricing recommendations and contact development
• Partners with HBF Account Managers to coordinate customer site visits to run line trials and/or audits.

H.B. Fuller is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or marital status or status as a protected veteran, or any other legally protected classification.

To conduct business with H.B. Fuller, a written service agreement must be executed by Human Resources prior to submitting any information relating to a potential candidate. Without a signed service agreement, H.B. Fuller shall not be obligated for payment of any fee or compensation.

For 130 years, H.B. Fuller has been a leading global adhesives provider focusing on perfecting adhesives, sealants and other specialty chemical products to improve products and lives.

H.B. Fuller’s commitment to innovation brings together people, products and processes that answer and solve some of the world’s biggest challenges. Our reliable, responsive service creates lasting, rewarding connections with customers in electronics, disposable hygiene, medical, transportation, clean energy, packaging, construction, woodworking, general industries and other consumer businesses.

And our promise to our people connects them with opportunities to innovate and thrive.