Inside Account Manager, SEA

StudentUniverse; Kuala Lumpur; On-site; MYR 38,000 - 70,000; Full time

Benefits offered by this job

Paid annual leave

Travel industry perks

Global Gathering event

Job summary

FCM in Kuala Lumpur, Malaysia is seeking an Inside Account Manager for SEA to retain existing accounts and grow revenue. You will be the main contact for client concerns, delivering timely resolutions and aligning offerings with client needs.

With support from regional teams, you will advocate for clients and provide data-driven insights to drive cross-sell opportunities. A customer-centric mindset, strong communication, and ability to manage multiple priorities are essential.

Qualifications

• Bachelor's degree in business administration, marketing, sales, or related field.
• Excellent communication and articulation skills in English; Malay, Cantonese or Mandarin desirable.
• Strong listening skills with ability to identify client needs and provide solutions.

Responsibilities

• Serve as the main contact for client concerns and needs, delivering resolutions and enhancing the customer experience.
• Retain existing accounts and grow revenue by identifying upsell/cross-sell opportunities.
• Create and conduct periodic reports and light reviews of client travel programs to ensure objectives are met.
• Provide reporting with expert insights and recommendations based on data analysis.
• Maintain regular communication with clients to understand needs and provide updates.
• Respond promptly to emails, calls, and other inquiries.
• Support key and regional teams with reporting, requests, and project support.
• Act as an advocate for clients across departments to meet needs.

Skills

Customer-centric mindset

Excellent communication

Negotiation

Team player

English fluency

MS Office proficiency

Education

Bachelor's degree in business administration, marketing, sales, or related field

Tools

CRM

MS Office

Job description

Inside Account Manager, SEA | Your Client Success Story Starts Here.

Job no: 531541
Brand: FCM
Work type: Full time
Location: Kuala Lumpur, Malaysia
Categories: Commercial

Love building relationships and love driving growth? Are you a customer-focused professional ready to join a fast-moving growth company transforming the way the world's businesses travel?

At FCM, we combine cutting-edge technology with a people-centric mindset to transform our clients' travel programmes. Globally & locally connected, fun & energetic, flexible, and a little unconventional; that's our FCM way!

About the Opportunity

As an Inside Account Manager, your primary goal is to retain existing accounts and grow revenue within those accounts. You'll serve as the main point of contact for client concerns and needs, delivering resolutions professionally while identifying opportunities for upselling or cross-selling additional products or services that align with client needs.

We are looking for a customer-centric relationship builder with strong communication skills and business acumen who is ready to make a real impact. With support from Key Account and Regional teams, you'll act as an advocate for your clients within the company, coordinating with various departments to enhance the customer experience with FCM.

What You Will Do

• Serve as the main point of contact for client concerns and needs, delivering resolutions professionally and enhancing the customer experience
• Retain existing accounts and grow revenue by identifying opportunities for upselling or cross-selling products and services
• Create and conduct periodic reports and light version reviews of client travel programs to ensure program objectives are met
• Provide reporting to clients with expert insights and recommendations based on data analysis
• Maintain regular and clear communication with clients to understand their needs, address concerns, and provide updates
• Respond promptly to emails, phone calls, and other client inquiries
• Support key and regional teams with reporting, customer requests and project support
• Act as an advocate for clients within the company, coordinating with various departments to meet client needs

Who We're Looking For

• Bachelor's degree in business administration, marketing, sales, or related field preferred
• Previous experience in sales, account management, customer service, or related field
• Customer-centric mindset with ability to prioritize client needs and deliver exceptional service
• Excellent communication and articulation skills – Fluent in English (Malay, Cantonese and Mandarin Chinese skills are desirable)
• Strong listening skills with demonstrated ability to identify client needs and be solutions focused
• Persuasive with good business acumen and unafraid to negotiate
• Great attention to detail with ability to manage deadlines and multi-task while efficiently managing priorities
• Self-motivated with personal determination, resilience and optimism in changing circumstances
• Team player who works collaboratively and leverages internal resources to achieve shared goals
• Proficient with Microsoft tools (Word, Excel, PowerPoint) and comfortable with technology for reporting and CRM

Our FCM Difference

We are fiercely proud of our company culture. Our employees are difference makers and here, you will find:

• We are an inclusive bunch and encourage you to come as you are. Enjoy the freedom to be brilliantly yourself
• Work life Balance: We believe in “No Leave = No Life” so have your own travel adventures with paid annual leave and access travel industry perks
• Celebrate wins at legendary Buzz Nights and our top performers attend our mind blowing annual Global Gathering event
• Brightness of Future - Advance your career locally or globally

At FCM, we're unconventional, always flexible, and globally connected. Come as you are, dream outrageously big, and help us transform the world of business travel.