Inside Account Manager, SEA

Flight Centre Travel Group; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Flight Centre Travel Group in Kuala Lumpur is seeking an Inside Account Manager for the SEA region. You will retain existing accounts, grow revenue, and serve as the primary contact for client needs, delivering timely resolutions and insights.

You will coordinate with regional teams to advocate for clients, provide data-driven reporting, and identify opportunities for upselling or cross-selling products aligned with client goals. Strong communication, listening, and business acumen are essential.

Qualifications

• Bachelor’s degree preferred in business, marketing, sales, or related field.
• Experience in sales, account management, customer service, or related field is desirable.
• Strong communication, listening, and client-relations skills are essential.
• Fluent in English; Malay, Cantonese or Mandarin are desirable.

Responsibilities

• Serve as the main contact for client concerns and needs, delivering resolutions and enhancing the customer experience.
• Retain existing accounts and grow revenue by upselling or cross-selling products and services.
• Create and review periodic reports of client travel programs to ensure objectives are met and provide insights.
• Provide reporting and recommendations based on data analysis to clients.
• Maintain regular, clear communication to understand client needs and address concerns.
• Respond promptly to emails and calls from clients.
• Support key and regional teams with reporting and project support.
• Act as an advocate for clients within the company coordinating with departments to meet needs.

Skills

Customer-centric mindset

Excellent communication

Active listening

Persuasive / negotiation

Attention to detail

Team player

CRM reporting

Microsoft Office / reporting tools

Education

Bachelor's degree in business administration, marketing, sales, or related field

Tools

Microsoft Word

Microsoft Excel

PowerPoint

CRM software

Job description

Inside Account Manager, SEA | Your Client Success Story Starts Here.

Love building relationships and love driving growth? Are you a customer-focused professional ready to join a fast-moving growth company transforming the way the world's businesses travel?

At FCM, we combine cutting-edge technology with a people-centric mindset to transform our clients' travel programmes.

Globally & locally connected, fun & energetic, flexible, and a little unconventional; that's our FCM way!

About The Opportunity

As an Inside Account Manager, your primary goal is to retain existing accounts and grow revenue within those accounts. You'll serve as the main point of contact for client concerns and needs, delivering resolutions professionally while identifying opportunities for upselling or cross-selling additional products or services that align with client needs.

We are looking for a customer-centric relationship builder with strong communication skills and business acumen who is ready to make a real impact. With support from Key Account and Regional teams, you'll act as an advocate for your clients within the company, coordinating with various departments to enhance the customer experience with FCM.

What You Will Do

• Serve as the main point of contact for client concerns and needs, delivering resolutions professionally and enhancing the customer experience
• Retain existing accounts and grow revenue by identifying opportunities for upselling or cross-selling products and services
• Create and conduct periodic reports and light version reviews of client travel programs to ensure program objectives are met
• Provide reporting to clients with expert insights and recommendations based on data analysis
• Maintain regular and clear communication with clients to understand their needs, address concerns, and provide updates
• Respond promptly to emails, phone calls, and other client inquiries
• Support key and regional teams with reporting, customer requests and project support
• Act as an advocate for clients within the company, coordinating with various departments to meet client needs

Who We're Looking For

• Bachelor's degree in business administration, marketing, sales, or related field preferred
• Previous experience in sales, account management, customer service, or related field
• Customer-centric mindset with ability to prioritize client needs and deliver exceptional service
• Excellent communication and articulation skills – Fluent in English (Malay, Cantonese and Mandarin Chinese skills are desirable)
• Strong listening skills with demonstrated ability to identify client needs and be solutions focused
• Persuasive with good business acumen and unafraid to negotiate
• Great attention to detail with ability to manage deadlines and multi-task while efficiently managing priorities
• Self-motivated with personal determination, resilience and optimism in changing circumstances
• Team player who works collaboratively and leverages internal resources to achieve shared goals
• Proficient with Microsoft tools (Word, Excel, PowerPoint) and comfortable with technology for reporting and CRM

Our FCM Difference

We are fiercely proud of our company culture. Our employees are difference makers and here, you will find:

• We are an inclusive bunch and encourage you to come as you are. Enjoy the freedom to be brilliantly yourself
• Work life Balance: We believe in “No Leave = No Life” so have your own travel adventures with paid annual leave and access travel industry perks
• Celebrate wins at legendary Buzz Nights and our top performers attend our mind blowing annual Global Gathering event
• Brightness of Future - Advance your career locally or globally

At FCM, we're unconventional, always flexible, and globally connected. Come as you are, dream outrageously big, and help us transform the world of business travel.