Infrastructure Engineer

NCS Solutions; Kampung Tong Prok; On-site; MYR 42,000 - 64,000; Full time

Benefits offered by this job

Annual Leave

Medical Leave

EPF

SOCSO

EIS Bonus

Training Provided

Job summary

Jora Malaysia is seeking a Data Center/IT Support professional to perform hands-on installation and maintenance of servers, switches, and storage equipment. The role covers cabling (fiber and copper), basic networking, and incident resolution, with on-site responsibilities in a data center environment.

Applicants should have a Diploma/Degree in IT or related fields and at least 5 years of experience in data center / infrastructure roles.

Qualifications

• Diploma/degree in IT, Networking, Computer Engineering, or equivalent.
• 5 years experience in Data Center / Infrastructure / IT Support role.
• Hands-on experience in server or network equipment installation; cabling (fiber & copper).
• Basic networking knowledge (IP addressing, VLAN, switch ports) and experience with ticketing systems (e.g., ServiceNow).

Responsibilities

• Data Center Operations (Hands-On): rack & stack installation of servers, switches, and storage equipment; cabling; deployment and configuration support.
• Incident & Troubleshooting Support: resolve server down, network link down, and hardware failures; on-site troubleshooting.
• Service Request Execution: install new servers and network devices; OS patching and configuration support.
• Dock-to-Rack & Physical Handling: move and rack equipment following specs; manage inventory and labeling.
• Data Center Maintenance & Asset: proactive checks, cable management, asset tracking and documentation.

Skills

ServiceNow

Server installation

Fiber & copper cabling

Basic networking

Troubleshooting

Education

Diploma/degree in IT/Networking/Computer Engineering

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Diploma / Degree in IT, Networking, Computer Engineering, or equivalent

5 years experience in Data Center / Infrastructure / IT Support role

Hands-on experience in:

• Server or network equipment installation
• Cabling (fiber & copper)
• Hardware troubleshooting and replacement
• Basic networking knowledge (IP addressing, VLAN, switch ports)
• Experience working with ticketing systems (e.g. ServiceNow)

Good to Have

• Hands-on experience with HPE servers including DL360, DL380, and BL460 Gen8 / Gen9 / Gen10
• Hands-on troubleshooting of:
  • Memory
  • Disks
  • RAID controllers
  • HBA
  • FlexLOM
• Experience with:
  • RAID configuration and logical drives
  • iLO configuration
  • Blade servers and C7000 enclosures
• Familiarity with virtualization platforms such as VMware vSphere / vCenter
• Knowledge of Microsoft Failover Clustering and Network Load Balancing (NLB)
• Knowledge of storage systems such as SAN / NAS
• Experience using iLO / iDRAC or other remote server management tools
• Experience with Fluke tester, fiber troubleshooting, or backup / tape handling is an advantage

Physical Requirements

• Able to lift IT equipment (up to 35-40kg with assistance)
• Comfortable working in data center environment (hot/cold aisle)
• Able to work on ladders for rack installations
• Willing to perform physical and repetitive tasks
• Able to move between data center areas/buildings if required

Soft Skills

• Strong teamwork and communication skills
• Able to follow technical instructions from remote engineers
• Good problem-solving mindset under pressure
• Customer-focused and SLA-driven attitude
• Ability to work in shift or on-call rotations (if required)

Responsibility

Key Responsibilities

Data Center Operations (Hands-On)

• Perform rack & stack installation of servers, switches, and storage equipment
• Install and manage fiber and copper cabling (RJ45, LC, SC connectors)
• Handle server landing (new deployment) and configuration support
• Perform decommissioning (removal of equipment) as required
• Conduct hardware replacement (disk, PSU, cables, modules)

Incident & Troubleshooting Support

• Support server down, network link down, and hardware failure incidents
• Perform onsite troubleshooting:
  • Power checks (PDU / rack power)
  • Network port and VLAN checks
  • Hardware diagnostics via iLO or console access
  • Replace faulty components under guidance from remote engineers
  • Work with L2/L3 teams to resolve production outages

Service Request Execution

• Install new servers and network devices based on request tickets
• Perform OS reloads, patching, and basic configuration support
• Verify server location, serial number, and asset ownership
• Execute cabling requests and connectivity changes

Dock-to-Rack & Physical Handling

• Receive, unbox, and move IT equipment from dock to data center
• Install equipment into racks according to specifications
• Manage packaging, labeling, and inventory segregation
• Ensure proper handling of hardware storage and spare parts

Data Center Maintenance

• Perform proactive checks for failed or at-risk hardware
• Maintain proper cable management and rack organization
• Ensure cleanliness and compliance with data center standards
• Support hot aisle / cold aisle environment maintenance

Asset & Documentation

• Update asset tracking systems (server name, rack, location, owner)
• Ensure serial number validation and correct documentation
• Support inventory accuracy and hardware lifecycle tracking

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EISAnnual Bonus
• Training Provided