Server Engineer

NCS Solutions; Bayan Lepas; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Annual Leave

Medical Leave

EPF

SOCSO

EIS

Annual Bonus

Training Provided

Job summary

Jora Malaysia is seeking a data center/IT support professional in Penang. The role focuses on hands-on server and network hardware installation, cable management, and incident response in a busy data center environment.

You will perform hardware maintenance, rack/stack activities, and on-site troubleshooting with remote guidance. The position requires 5 years of related experience and a diploma/degree in IT or networking readiness.

Qualifications

• Diploma / Degree in IT, Networking, Computer Engineering, or equivalent
• 5 years experience in Data Center / Infrastructure / IT Support role

Responsibilities

• Perform rack & stack installation of servers, switches, and storage equipment
• Install and manage fiber and copper cabling (RJ45, LC, SC connectors)
• Handle server landing and configuration support
• Perform decommissioning as required
• Conduct hardware replacement (disk, PSU, cables, modules)
• Support server down, network link down, and hardware failure incidents
• Perform onsite troubleshooting: power checks, VLAN checks, diagnostics via iLO or console access, replace faulty components
• Install new servers and network devices based on tickets, perform OS reloads and basic configuration support
• Update asset tracking systems and verify serial numbers and ownership
• Maintain cable management and data center cleanliness

Skills

Teamwork

Communication

Problem solving

Customer focus

Shift work

Education

Diploma / Degree in IT, Networking, Computer Engineering

Tools

iLO / iDRAC

ServiceNow

HPE servers

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Diploma / Degree in IT, Networking, Computer Engineering, or equivalent

5 years experience in Data Center / Infrastructure / IT Support role

Hands-on experience in:

• Server or network equipment installation
• Cabling (fiber & copper)
• Hardware troubleshooting and replacement
• Basic networking knowledge (IP addressing, VLAN, switch ports)
• Experience working with ticketing systems (e.g. ServiceNow)

Good to Have

• Hands-on experience with HPE servers including DL360, DL380, and BL460 Gen8 / Gen9 / Gen10
• Hands-on troubleshooting of:
  • Memory
  • Disks
  • RAID controllers
  • HBA
  • FlexLOM
• Experience with:
  • RAID configuration and logical drives
  • iLO configuration
  • Blade servers and C7000 enclosures
• Familiarity with virtualization platforms such as VMware vSphere / vCenter
• Knowledge of Microsoft Failover Clustering and Network Load Balancing (NLB)
• Knowledge of storage systems such as SAN / NAS
• Experience using iLO / iDRAC or other remote server management tools
• Experience with Fluke tester, fiber troubleshooting, or backup / tape handling is an advantage

Physical Requirements

• Able to lift IT equipment (up to 35-40kg with assistance)
• Comfortable working in data center environment (hot/cold aisle)
• Able to work on ladders for rack installations
• Willing to perform physical and repetitive tasks
• Able to move between data center areas/buildings if required

Soft Skills

• Strong teamwork and communication skills
• Able to follow technical instructions from remote engineers
• Good problem-solving mindset under pressure
• Customer-focused and SLA-driven attitude
• Ability to work in shift or on-call rotations (if required)

Responsibility

Key Responsibilities

Data Center Operations (Hands-On)

• Perform rack & stack installation of servers, switches, and storage equipment
• Install and manage fiber and copper cabling (RJ45, LC, SC connectors)
• Handle server landing (new deployment) and configuration support
• Perform decommissioning (removal of equipment) as required
• Conduct hardware replacement (disk, PSU, cables, modules)

Incident & Troubleshooting Support

• Support server down, network link down, and hardware failure incidents
• Perform onsite troubleshooting:
  • Power checks (PDU / rack power)
  • Network port and VLAN checks
  • Hardware diagnostics via iLO or console access
  • Replace faulty components under guidance from remote engineers
  • Work with L2/L3 teams to resolve production outages

Service Request Execution

• Install new servers and network devices based on request tickets
• Perform OS reloads, patching, and basic configuration support
• Verify server location, serial number, and asset ownership
• Execute cabling requests and connectivity changes

Dock-to-Rack & Physical Handling

• Receive, unbox, and move IT equipment from dock to data center
• Install equipment into racks according to specifications
• Manage packaging, labeling, and inventory segregation
• Ensure proper handling of hardware storage and spare parts

Data Center Maintenance

• Perform proactive checks for failed or at-risk hardware
• Maintain proper cable management and rack organization
• Ensure cleanliness and compliance with data center standards
• Support hot aisle / cold aisle environment maintenance

Asset & Documentation

• Update asset tracking systems (server name, rack, location, owner)
• Ensure serial number validation and correct documentation
• Support inventory accuracy and hardware lifecycle tracking

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EISAnnual Bonus
• Training Provided