Infrastructure Engineer

NCS Solutions; Bayan Lepas; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

EISAnnual Bonus

Training Provided

Job summary

NCS Solutions in Penang is seeking a hands-on Data Center/IT Support professional to perform rack and stack installation of servers, switches, and storage equipment. You will install fiber/copper cabling, handle new deployments, perform hardware replacements, and assist with on-site incident resolution.

The role requires 5 years in data center environments and a Diploma/ degree in IT or related field. Experience with iLO/iDRAC, VMware, and ticketing systems is desirable.

Qualifications

• Diploma or degree in IT, Networking, Computer Engineering or equivalent.
• 5 years experience in Data Center / Infrastructure / IT Support role.

Responsibilities

• Perform rack & stack installation of servers, switches, and storage equipment.
• Install and manage fiber and copper cabling (RJ45, LC, SC connectors).
• Handle server landing and configuration support; decommissioning as required.
• Conduct hardware replacements (disks, PSU, cables, modules).
• Support on-site incidents and troubleshoot with remote engineers.

Skills

Data Center Operations

Server & Network Troubleshooting

Equipment Installation

Fiber & Copper Cabling

Remote Server Management Tools

Teamwork & Communication

Shift/On-Call Flexibility

Education

Diploma / Degree in IT / Networking / Computer Engineering

Tools

iLO / iDRAC

ServiceNow or similar ticketing

VMware vSphere / vCenter

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Diploma / Degree in IT, Networking, Computer Engineering, or equivalent

5 years experience in Data Center / Infrastructure / IT Support role

Hands-on experience in:

• Server or network equipment installation
• Cabling (fiber & copper)
• Hardware troubleshooting and replacement
• Basic networking knowledge (IP addressing, VLAN, switch ports)
• Experience working with ticketing systems (e.g. ServiceNow)

Good to Have

• Hands-on experience with HPE servers including DL360, DL380, and BL460 Gen8 / Gen9 / Gen10
• Hands-on troubleshooting of:
  • Memory
  • Disks
  • RAID controllers
  • HBA
  • FlexLOM
• Experience with:
  • RAID configuration and logical drives
  • iLO configuration
  • Blade servers and C7000 enclosures
• Familiarity with virtualization platforms such as VMware vSphere / vCenter
• Knowledge of Microsoft Failover Clustering and Network Load Balancing (NLB)
• Knowledge of storage systems such as SAN / NAS
• Experience using iLO / iDRAC or other remote server management tools
• Experience with Fluke tester, fiber troubleshooting, or backup / tape handling is an advantage

Physical Requirements

• Able to lift IT equipment (up to 35-40kg with assistance)
• Comfortable working in data center environment (hot/cold aisle)
• Able to work on ladders for rack installations
• Willing to perform physical and repetitive tasks
• Able to move between data center areas/buildings if required

Soft Skills

• Strong teamwork and communication skills
• Able to follow technical instructions from remote engineers
• Good problem-solving mindset under pressure
• Customer-focused and SLA-driven attitude
• Ability to work in shift or on-call rotations (if required)

Responsibility

Key Responsibilities

Data Center Operations (Hands-On)

• Perform rack & stack installation of servers, switches, and storage equipment
• Install and manage fiber and copper cabling (RJ45, LC, SC connectors)
• Handle server landing (new deployment) and configuration support
• Perform decommissioning (removal of equipment) as required
• Conduct hardware replacement (disk, PSU, cables, modules)

Incident & Troubleshooting Support

• Support server down, network link down, and hardware failure incidents
• Perform onsite troubleshooting:
  • Power checks (PDU / rack power)
  • Network port and VLAN checks
  • Hardware diagnostics via iLO or console access
  • Replace faulty components under guidance from remote engineers
  • Work with L2/L3 teams to resolve production outages

Service Request Execution

• Install new servers and network devices based on request tickets
• Perform OS reloads, patching, and basic configuration support
• Verify server location, serial number, and asset ownership
• Execute cabling requests and connectivity changes

Dock-to-Rack & Physical Handling

• Receive, unbox, and move IT equipment from dock to data center
• Install equipment into racks according to specifications
• Manage packaging, labeling, and inventory segregation
• Ensure proper handling of hardware storage and spare parts

Data Center Maintenance

• Perform proactive checks for failed or at-risk hardware
• Maintain proper cable management and rack organization
• Ensure cleanliness and compliance with data center standards
• Support hot aisle / cold aisle environment maintenance

Asset & Documentation

• Update asset tracking systems (server name, rack, location, owner)
• Ensure serial number validation and correct documentation
• Support inventory accuracy and hardware lifecycle tracking

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EISAnnual Bonus
• Training Provided