Data Center IT Operations Engineer

Aolani Cloud; Johor Bahru; On-site; MYR 36,000 - 60,000; Full time

Job summary

Aolani Cloud in Malaysia is seeking an Infrastructure Support Technician to join our data center team. You will execute installation, decommissioning, relocation of servers and network devices, and perform hands-on troubleshooting.

Responsibilities include structured cabling, incident and change management, facility monitoring, inventory, and security/compliance. Experience with Jira/ServiceNow and DCIM tools is preferred; Mandarin is a plus.

Qualifications

• Diploma or degree in IT, CS, Engineering or related field.
• Understanding of computer and server hardware components.
• Strong problem-solving and methodical work under pressure.
• Team player with customer-centric mindset and excellent communication.
• Willingness to work in a 24/7 rotational shift; ability to lift up to 20 kgs.

Responsibilities

• Install, decommission, and relocate servers and network devices.
• Troubleshoot hardware components and replace parts.
• Manage physical cabling and ensure airflow.
• Respond to incidents via ticketing system and manage lifecycle.
• Perform planned changes with detailed plans and SOPs.
• Monitor data center environment for power, cooling, and safety.
• Track data center assets from receipt to disposal.
• Contribute to continuous improvement of operations.
• Enforce security protocols and manage on-site vendors.

Skills

Hardware basics

Problem solving

Team player

Customer focus

Shift work

Education

Diploma or Degree in IT/CS/Engineering or related field

Tools

Jira

ServiceNow

DCIM tools

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Founded in 2023, Aolani's AI factories enable enterprises, AI natives, and sovereigns to build with confidence, scale ambitiously, and move at hyper-speed in the world's fastest-growing AI market. Founded in Singapore and backed by compliant and purpose-built neocloud infrastructure, Aolani delivers the performance capabilities for next-generation AI.

Key Responsibilities

Infrastructure Support & Maintenance: Execute the installation, decommissioning, and relocation of servers, network devices, and

storage arrays. Perform hands-on troubleshooting and component replacement (e.g., DIMMs, HDDs, PSUs).

Structured Cabling: Manage and implement all physical network cabling, including copper and fiber optic installations, ensuring

adherence to industry best practices and internal standards for optimal performance and airflow.

Incident Management: Act as a first responder to hardware and facility-related incidents. Manage and process all assigned tasks

through our ticketing system. Efficiently manage the incident lifecycle from detection and recording to resolution and root cause

analysis, following established Standard Operating Procedures (SOPs).

Change Management: Execute planned change tasks and maintenance activities with precision and minimal service impact, following

detailed change plans and documenting all steps and outcomes.

Facility Monitoring: Conduct regular, thorough inspections of the data center environment, monitoring power, cooling, and

environmental systems. Proactively identify and report any anomalies or potential risks to facility integrity.

Inventory & Asset Management: Meticulously track all data center assets, including servers, components, and consumables, from

receipt to disposal. Ensure the accuracy of the inventory management system.

Operational Excellence: Contribute to the continuous improvement of data center operations by gathering data on space, power, and

cooling utilization. Suggest and help implement optimization strategies.

Security & Compliance: Enforce strict physical security protocols by managing personnel access and overseeing on-site vendors and

contractors to ensure compliance with safety and security regulations.

Knowledge Sharing: Document and share operational knowledge and on-site experience to contribute to the team's knowledge base.

Qualifications and Skills

Required

Diploma or Degree in Information Technology, Computer Science, Engineering, or a related field.

Demonstrable understanding of computer and server hardware components.

Strong problem-solving skills with the ability to work logically and methodically under pressure.

Excellent team player with strong communication skills and a customer-centric mindset.

Willingness and ability to work in a 24/7 rotational shift environment and lift up to 20 kgs.

Preferred

1-3 years of experience in a data center or critical facility environment.

Certifications such as CompTIA A+, Server+, or Network+, CCNA.

Experience working with IT service management ticketing systems (e.g., Jira, ServiceNow).

Familiarity with data center infrastructure management (DCIM) tools.

Basic knowledge of networking concepts (TCP/IP, VLANs) and Linux/Windows Server operating systems.

Proficiency in Mandarin Chinese (spoken and written) is highly preferred to effectively communicate with key stakeholders and vendors in various regions,