Information Technology Executive

Hilton; West Coast Division; On-site; MYR 42,000 - 66,000; Full time

Job summary

Hilton seeks an Information Technology Executive to design, implement, and maintain robust IT systems across multiple properties, elevating guest experiences and operational efficiency.

Collaborate with the Area Director of Technology Services to align IT initiatives with corporate objectives, oversee security upgrades, and lead major technology projects with minimal disruption to hotel operations.

Qualifications

• Diploma in Computer Science, Information Technology, or a related field.
• Relevant certifications (e.g., CompTIA, Cisco, Microsoft).
• Strong knowledge of hospitality systems and IT best practices.
• Leadership and project management skills.
• Experience with network administration, cybersecurity, and cloud solutions.
• Excellent troubleshooting and communication abilities.

Responsibilities

• Support IT strategy and implementation across multiple properties, aligning with area, cluster, and corporate objectives.
• Enhance system performance and security: monitor, diagnose, and upgrade LAN/network servers and infrastructure.
• Resolve technical challenges for users, provide training and support for a seamless technology experience.
• Ensure compliance with IT standards and HTN certification requirements across infrastructure.
• Lead technology projects: workstation/server refreshes, Wi-Fi, PBX, and POS installations with minimal disruption.
• Support hotel operations by maintaining critical site systems and assisting property management.

Skills

Leadership

Project management

Troubleshooting

Communication

Networking

Security best practices

Education

Diploma in Computer Science/Information Technology

Tools

Windows Server

LAN/WAN

Wi-Fi installations

Cloud solutions

Job description

Job Identification: 220980

Job Category: Technology

Job Schedule: Full time

You will support the design, implementation, and maintainance of robust IT systems to enhance guest experiences and streamline operations. As Information Technology Executive, you’re not just supervising the delivery of Information Technology strategy related to issues, products, and services across multiple sites – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

• Support IT strategy and implementation: Support the design and execution of IT initiatives across multiple properties, ensuring alignment with area, cluster, and corporate objectives in collaboration with the Area Director of Technology Services

• Enhance system performance and security: Monitor, diagnose, and adjust performance on LAN and network servers while managing upgrades, directory structures, and preventive maintenance to optimize security, compliance, and system reliability

• Resolve technical challenges: Identify and implement solutions to user concerns related to personal computing, software applications, and network connectivity, providing training and support to ensure a seamless technology experience.

• Ensure compliance with IT standards: Oversee the implementation, maintenance, and upgrades of IT infrastructure, ensuring compliance with Hilton Technology Network (HTN) standards and certification requirements, including managing shared technology resources and backup procedures

• Lead technology projects: Assist with the execution of major system implementations, including workstation and server refreshes, Wi‑Fi, PBX, and point‑of‑sale installations, ensuring projects are completed on time, within budget, and with minimal operational disruption

• Support hotel operations: Work closely with property management to ensure smooth IT operations, maintain critical site systems, and troubleshoot issues efficiently to minimize downtime.

• Diploma Computer Science, Information Technology, or a related field.

• Relevant certifications (e.g., CompTIA, Cisco, Microsoft).

• Strong knowledge of hospitality systems and IT best practices.

• Leadership and project management skills.

• Experience with network administration, cybersecurity, and cloud solutions.

• Excellent troubleshooting and communication abilities.