Information Technology Assistant (based in Tebrau)

GP Energy Tech; Tebrau; On-site; MYR 45,000 - 67,000; Full time

Job summary

GP Energy Tech in Malaysia seeks an IT Assistant to support local IT operations and ensure smooth service delivery under local management, while aligning with Group IT standards.

You will handle first/second level IT support, maintain equipment, assist with security, and help administer IT documentation and assets in a manufacturing environment. Strong teamwork and communication are essential, with a proactive attitude to learn new technologies.

Qualifications

• Bachelor’s degree in CS/IT or related discipline
• 2-4 years IT support experience, preferably in manufacturing
• Basic understanding of IT systems, networking, and security concepts
• Good communication, coordination skills, and stakeholder management
• Demonstrates ability to follow procedures and work collaboratively with teams
• Service-oriented with commitment to delivering excellent user support
• Team collaboration with local and Group IT teams
• Strong problem-solving and troubleshooting skills and ability to escalate when needed
• Willingness to learn new technologies and adapt to changing priorities
• Proficient in English reading/writing; bilingual capability is an advantage

Responsibilities

• Provide first-level and second-level IT support for users, including hardware, software, and network issues
• Assist in installation, configuration, and maintenance of IT equipment (desktops, laptops, printers, mobile devices)
• Support implementation of IT initiatives directed by local management and HQ/Group IT
• Follow IT standards, procedures and guidelines to ensure consistency with Group practices
• Assist in IT documentation, asset inventory, and system records; support audit-related activities

Skills

IT Support

Hardware

Networking

Customer Service

Communication

Teamwork

Troubleshooting

Documentation

Education

Bachelor's degree in Computer Science/ Information Technologies or related discipline

Tools

Windows OS

Printers

Mobile devices

Job description

We are looking for a IT Assistant. This role is responsible for supporting local IT operations and ensuring smooth day-to-day IT service delivery under the guidance of local management. The role also works closely with HQ/ Group IT to follow corporate standards, policies, and procedures.

Key Responsibilities

1. Local IT support & Operations

• Provide first-level and second-level IT support for users, including hardware, software, and network issues.
• Assist in installation, configuration, and maintenance of IT equipment, including desktops, laptops, printers and mobile devices.

2. Coordination & Alignment

• Support implementation of IT initiatives directed by local management and HQ/ Group IT.
• Follow established IT standards, procedures, and guidelines to ensure consistency with Group practices.

3. IT Governance & Administration

• Assist in maintaining IT documentation, asset inventory, and system records.
• Support compliance with IT polices, security requirements, and audit-related activities.

4. Infrastructure & security Support

• Assist in monitoring system performance, network connectivity, and security alerts.
• Support routine maintenance and troubleshooting of infrastructure components under supervision.

5. Other Duties

• Perform any additional tasks assigned by local management or HR/ Group.

Requirements

• Bachelor’s degree in Computer Science/ Information Technologies or related discipline.
• Minimum 2-4 years of experience in IT support, preferably in a manufacturing environment.
• Basic understanding of IT systems, networking, and security concepts.
• Good communication, coordination skills, and stakeholder management skills.
• Demonstrated ability to follow procedures and work collaboratively within a team.
• Service-oriented with a strong commitment to delivering excellent user support and resolving issues efficiently.
• Demonstrates Team collaboration that works well with local and Group IT teams.
• Strong problem-solving and troubleshooting skills, with the ability to identify issues, determine appropriate solutions, and elevate when necessary.
• Adaptable and proactive, with a willingness to learn new technologies and respond to changing business priorities.
• Proficient in English, with strong reading, writing, and communication skills; bilingual capability is an advantage.