IT Assistant

Agensi Pekerjaan Minde Group Sdn Bhd; Kulai; On-site; MYR 20,000 - 100,000; Full time

Job summary

A technology-focused company in Malaysia is seeking an IT support staff to provide daily technical assistance for hardware and software issues, manage IT inventory, and support end-users. The ideal candidate should possess a Diploma or Degree in Information Technology or a related field, along with basic knowledge of operating systems and networking concepts. Strong problem-solving and analytical skills are highly desirable in this dynamic IT environment.

Qualifications

• Diploma or Degree must be in IT or related fields.
• Good knowledge of Windows and Mac OS is required.
• Basic understanding of networking and hardware troubleshooting.

Responsibilities

• Provide day-to-day technical support for IT issues.
• Install and maintain computers and printers.
• Assist in troubleshooting system errors.

Skills

Basic knowledge of Windows/Mac OS

Microsoft Office

Networking concepts

Hardware troubleshooting

Cybersecurity basics

Problem-solving

Analytical skills

Education

Diploma or Degree in Information Technology, Computer Science, or related field

Job description

Company Overview

The company operates a manufacturing facility over 30 years in Johor Bahru.. This site focuses on producing and assembling a variety of tools that support industries such as construction, woodworking, and metalworking.

Job Scope

• Provide day-to-day technical support for hardware, software, and networking issues.
• Install, configure, and maintain computers, printers, and other IT equipment.
• Assist in troubleshooting system errors and ensuring minimal downtime.
• Support end-users with IT-related requests, including email, software applications, and security access.
• Maintain IT inventory, including hardware, software licenses, and accessories.

Perform regular data backup and recovery checks.

• Assist in implementing IT policies, security measures, and compliance requirements.
• Coordinate with vendors and service providers for IT support and maintenance.
• Support system upgrades, patch updates, and testing when required.

Requirement

• Diploma or Degree in Information Technology, Computer Science, or related field.
• Basic knowledge of Windows/Mac OS, Microsoft Office, and networking concepts.
• Familiarity with hardware troubleshooting (PCs, printers, servers, routers, switches).
• Understanding of cybersecurity basics (antivirus, firewall, user access control).

Good problem-solving and analytical skills.