Industrial Refrigeration Field Sales Engineer

Johnson Controls, Inc.

Petaling Jaya

On-site

MYR 90,000 - 150,000

Full time

35 hours ago

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Job summary

Johnson Controls, Inc. is seeking a Sales Engineer in Malaysia to operate at the intersection of field service and sales.

You will engage with customers to understand plant condition, service needs, and performance expectations, then help shape service proposals, maintenance solutions, warranty support, and performance guarantees for industrial refrigeration systems. You will collaborate with sales, service, and project teams to deliver practical solutions that support long-term customer

Qualifications

Technical diploma or bachelor's degree in mechanical engineering, refrigeration, HVAC, or related field.
Experience in industrial refrigeration service, service sales or technical sales support.
Strong knowledge of refrigeration systems, compressors, controls, and field service practices.
Ability to read technical drawings such as P&IDs, SLDs, MCC diagrams.
Experience preparing technical recommendations, service scopes, or customer-facing presentations.
Willingness to travel to customer sites and work in the field.

Responsibilities

Build and maintain strong customer relationships by understanding site priorities, service requirements, and long-term asset performance goals.
Identify service opportunities through customer visits, plant audits, technical discussions, and review of operating conditions.
Prepare and support proposals for service, maintenance, commissioning support, troubleshooting, overhaul, installation, and warranty repair activities.
Collaborate with the sales team and buyers to develop and manage new or expanded performance guarantees for implemented or deployed products.
Work with service engineers and internal stakeholders to scope work accurately, clarify technical needs, and ensure smooth handover from sale to execution.
Review plant condition and translate field findings into clear recommendations, customer reports, and commercially sound actions.
Monitor assigned customer activity and support consistency with contractual obligations, service commitments, and performance expectations.
Coordinate with operations on smaller projects and service assignments to help deliver agreed outcomes on time and to quality standards.
Communicate progress, findings, and next steps clearly with customers and internal teams throughout the sales and service process.