Income Operations Manager - Corporate Actions

Crédit Agricole Group; Putrajaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

CACEIS Malaysia is seeking a Manager to lead the Entitlements processing team, ensuring timely and accurate executions and strong risk controls. You will drive performance, coach staff, and align delivery with global standards and client expectations.

The role focuses on operational excellence in Corporate Action Income processing, with emphasis on risk mitigation, continuous improvement, and leadership within a fast-paced financial services environment in Malaysia.

Qualifications

• Proven ability to lead a team to deliver accurate processing and timelines.
• Strong focus on mitigating operational risk and ensuring control environment.
• Experience driving continuous improvement across processes and procedures.
• Excellent communication with stakeholders and clients to manage expectations.
• Mentor and develop team members through structured feedback and reviews.

Responsibilities

• Lead the team in ensuring timely, accurate processing of all Corporate Action Income events and daily entries, notifying or paying clients as appropriate.
• Deliver operational effectiveness by managing team performance against goals and providing continuous improvement ideas.
• Manage risks by proactively identifying potential issues and mitigating them; strive for audit-friendly results and train the team.
• Build a high-performance team by hiring, training, and developing members to meet operational goals; conduct semi-annual reviews and ensure testing of Business Recovery Plans.
• Provide strong leadership by promoting values, ensuring high-quality standards, and meeting senior-management expectations.
• Oversee resources to ensure daily BAU tasks are completed with high quality and deadlines are met.
• Leverage operational data (metrics, KPIs, tracker logs) to drive business decisions and team performance.

Skills

Team leadership

Operational risk management

Process improvement

Stakeholder communication

People development

Job description

CACEIS Malaysia is seeking a Manager to lead the Entitlements processing team, ensuring timely and accurate executions and strong risk controls. You will drive performance, coach staff, and align delivery with global standards and client expectations.

The role focuses on operational excellence in Corporate Action Income processing, with emphasis on risk mitigation, continuous improvement, and leadership within a fast-paced financial services environment in Malaysia.