Import Manager

JAS Worldwide; Klang City; On-site; MYR 120,000 - 180,000; Full time

Job summary

JAS Worldwide is seeking an Import Manager to oversee air and ocean import processes and ensure compliance with U.S. and international regulations. The role coordinates with the Branch Manager, Corporate Office and staff to optimize end-to-end workflows.

The candidate will manage documentation, assist sales with rates, and supervise Import Specialists while driving process improvements in a 100% office-based environment.

Qualifications

• Excellent organizational and problem-solving skills.
• Clear written and verbal communication abilities.
• Proficient with Microsoft Office Suite and freight-related software.
• Detail-oriented with multitasking and deadline management.
• Ability to work in a team and independently.
• Solid knowledge of customs laws and procedures.
• Experience with FDA & OGA transactions.

Responsibilities

• Monitor and maintain workflow within the department.
• Manage reports from branch manager or corporate office.
• File FMCs to Air and Ocean teams and verify rate validity.
• Assist sales with rates and transportation options.
• Meet with vendors and shipping lines to address issues.
• Instruct overseas agents on shipping procedures.
• Assist Import staff with shipment issues.
• Meet with customers as needed.
• Complete shipments according to BPM guidelines.
• Direct work assignments for Import Specialists.
• Conduct performance evaluations and guide staff.

Skills

Organizational skills

Problem solving

Communication skills

MS Office

Attention to detail

Team orientation

Customs knowledge

FDA & OGA knowledge

Interpersonal skills

Education

High School diploma or GED

Brokerage license preferred

4-7 years Import experience

Minimum 2 years supervisory experience

Freight forwarding knowledge

Global environment experience preferred

Customer service experience

Job description

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

The Import Manager oversees the air and ocean import processes and ensures CHB compliance in accordance with U.S. and foreign government laws and regulations. This position is responsible for completion of all documents and transactions in an accurate and timely manner. This position serves as a liaison between the Branch Manager, Corporate Office and branch employees to ensure streamlined end-to-end processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Monitor and maintain workflow within the department.
• Manage reports provided by the branch manager or corporate office (accounting/POD’s/KPI’s etc).
• File FMC’s to Air and/or Ocean teams and check existing rates in place for validity.
• Assist sales with rates and transportation options.
• Meeting with truck vendors, NVOCC representatives, shipping lines to address any issues or to discuss future business.
• Instruct overseas agents of shipping procedures for customers.
• Assist Import staff with any shipment issues they might have.
• Meet with customers as needed.
• Complete shipments in accordance to the defined business process management guidelines.

MANAGERIAL RESPONSIBILITIES

• The Import Manager directs the work assignments of the Import Specialists.
• Conduct performance evaluations for all direct reports on an annual basis.
• Recommend employee hiring, promoting and termination decisions.
• Identify and successfully resolve personnel issues.
• Assist and guide staff in addressing and resolving customer concerns.
• Provide training and guidance to staff members, to further develop skill levels.
• Review the time and attendance of staff utilizing Company time tracking system.
• Ensure the business processes are implemented according to Company guidelines.
• Provide back up for the department during times of employee absence and/or increased business.

QUALIFICATIONS

• Excellent organizational skills
• Excellent problem solving skills
• Effectively communicate both verbally and in writing
• Strong computer skills including Microsoft Office Suite
• Detail oriented, able to multitask and meet deadlines
• Self-motivated, able to effectively work on a team and independently
• Solid knowledge of all customs laws, practices and procedures
• Good working knowledge of FDA & OGA transactions
• Able to perform the essential duties of this position without posing a “direct threat” to the health or safety of self or others
• Able to interact positively and effectively with co-workers, subordinates and managers

EDUCATION/EXPERIENCE

• High School diploma or GED
• Brokerage license preferred
• 4-7 years Import experience
• Minimum 2 years supervisory experience
• Thorough knowledge of freight forwarding
• Prior experience in a global environment preferred
• Customer services experience required

ENVIRONMENT

100% performed in climate-controlled internal office environment working under normal office conditions.

While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds.

ADDITIONAL

Follow the Company HR Policy, the Code of Business Conduct and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

The responsibilities associated with this job will change from time to time in accordance with the Company’s business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

DEFINITIONS: (if any abbreviation, the meaning needs to be inserted)

Management retains discretion to add or change duties of this position at any time.