Implementation Specialist - US Hours

Coda; Kuala Lumpur; Remote; MYR 60,000 - 120,000; Full time

Job summary

Coda is a global payments and commerce platform helping merchants scale across markets. As an Implementation Specialist you’ll lead enterprise-level merchant integrations, act as the technical authority on payment API solutions, and mentor junior teammates.

You’ll own complex integration projects across multi-time-zone teams, ensure secure and compliant implementations, and translate merchant feedback into practical improvements while guiding cross-functional partners to success.

Qualifications

• 3+ years of experience in technical support, solution engineering, integration, or similar fields.
• Ability to operate autonomously during US business hours (remote).
• Client-facing experience with strong cross-functional communication.
• Strong knowledge of REST APIs, HTTP protocols, and authentication standards (e.g., JWT).
• Hands-on debugging using Postman, SQL, and log management tools (Kibana, HyperDX).
• Experience supporting payment systems or fintech merchants (highly preferred).
• Strong project management and coordination across multi-time-zone projects.
• Fluency in English in multicultural environments.

Responsibilities

• Own technical relationships with high-value or multi-market merchants.
• Design and propose solutions for non-standard use cases (multi-currency, routing logic).
• Lead technical deep-dives, troubleshooting, and root cause investigations.
• Ensure secure, compliant, and optimized integration implementations.
• Monitor integration health and propose performance improvements.
• Conduct technical business reviews with strategic partners.
• Act as escalation point for critical blockers.
• Translate merchant feedback into actionable improvements.
• Lead testing of new features with Product and Engineering.

Skills

REST APIs

HTTP protocols

Webhooks

JWT authentication

Postman

SQL

Log management

Kibana

HyperDX

Payments fintech

Client facing

Project management

English fluency

Tools

Postman

Kibana

HyperDX

Job description

Why Coda

Coda is a global growth engine for commerce, connecting people, digital products, and payments through trusted monetization and distribution solutions.

With 600+ people from 57 nationalities across 23 locations, we’re a truly global team headquartered in Singapore, with offices in Amsterdam, Dubai, Bristol, Shanghai, Eindhoven, and across Southeast Asia.

We power global commerce through a dual model. Our B2B solutions, Codapay, Coda Webstore, Coda Links, Coda Distribution, and Giftcloud, enable publishers and brands to monetize and distribute digital content globally. On the consumer side, we operate a portfolio of trusted storefronts including Codashop, Recharge.com, Startselect.com, and mobiletopup.co.uk, that give customers secure and easy access to game top-ups, digital credits, vouchers, gift cards and prepaid products in over 70 markets.

Our culture is built on respect, ownership, and collaboration. We move fast, support each other, and celebrate wins together.

If you’re looking to grow your career and make a real impact in a global team, Coda is the place for you.

The Opportunity

As an Implementation Specialist, you will lead enterprise-level merchant integrations across Codapay’s global markets. You’ll serve as the technical authority in payment API solutions, manage cross-functional coordination, and mentor junior teammates. This role is ideal for someone with deep technical experience in system integration, strong project ownership, and a passion for scalable impact.

What you’ll do

Complex Integration Leadership (all Coda products including Payin, Payout)

• Own technical relationships with high-value or multi-market merchants
• Design and propose solutions for non-standard use cases (e.g., multi-currency, special routing logic)
• Lead technical deep-dives, troubleshooting, and root cause investigations
• Ensure secure, compliant, and optimized integration implementation

Merchant Success & Technical Guidance

• Monitor integration health and recommend performance improvements
• Conduct technical business reviews with strategic partners
• Act as the escalation point for critical technical blockers
• Translate merchant feedback into actionable improvement proposals

Internal Advocacy & Process Optimization

• Lead testing of new features in coordination with Product and Engineering
• Maintain complex scenario runbooks and reusable templates
• Propose automation or tooling to reduce integration effort and errors
• Improve SLA turnaround and cross-team workflows

Team Mentorship & Enablement

• Coach junior specialists and support their case handling growth
• Keep documentation, checklist and process guides up to date
• Collaborate in hiring and onboarding of new joiners
• Drive knowledge-sharing culture across the team

What you’ll bring

• 3+ years of experience in technical support, solution engineering, integration, or similar fields
• Demonstrated ability to operate autonomously during US business hours (remote), effectively troubleshooting and solving complex issues with minimal supervision.
• Client-facing experience with strong communication skills for cross-functional and external stakeholder management.
• Strong knowledge of REST APIs, HTTP protocols, webhooks, and authentication standards (e.g., JWT, request signing).
• Hands-on debugging skills using tools like Postman, SQL, and log management platforms (e.g., Kibana, HyperDX).
• Experience supporting payment systems or fintech merchants (highly preferred).
• Strong project management and coordination skills across multi-time-zone projects.
• Fluency in English with comfort working in multicultural, cross-regional environments.

We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.