Implementation Engineer

AI Rudder Pte Ltd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Learning & Development

Performance Recognition

Global Exposure

Meaningful Impact

Ownership & Autonomy

Team Engagement

Job summary

AI Rudder is seeking a deployment engineer to install, deploy, and commission intelligent seat systems at customer sites. You will assess customer hardware, software, and network environments and plan deployment with the team.

On-site during deployment, you will coordinate internal R&D resources to resolve issues and ensure smooth go-lives. Post go-live, you will address customer needs and perform regular system inspections onsite.

Qualifications

• Proficient in Linux systems and scripting (Shell/Python).
• Experience with deploying and debugging networked services.
• Familiarity with Kubernetes and Docker for service deployment.
• Ability to install Linux on servers from scratch, configure network, deploy software and troubleshoot.

Responsibilities

• Install, deploy, commission and deliver intelligent seat systems at customer sites.
• Understand customer hardware/software and network environments before deployment.
• Be on-site during deployment and coordinate R&D resources to solve issues.
• Handle customer needs post-go-live and regularly inspect systems on site.

Skills

Linux scripting

Network troubleshooting

Kubernetes

Docker deployment

Shell scripting

Public Cloud

Data Center concepts

Server OS installation

Communication skills

Problem solving

Tools

Linux

Kubernetes

Docker

Public Cloud

Job description

Responsible for the installation, deployment, commissioning and delivery of the intelligent seat system;

Before implementation, understand the customer’s hardware and software and network environment, and participate in the development of deployment plans;

During the implementation process, stay at the customer site, be responsible for deployment, and coordinate product R & D resources within the company to solve problems, ensuring project smooth and timely golive;

After golive, be responsible for handling the customer’s needs and issues, and regularly inspect systmen on customer’s site;

Requirements

Proficient in using Linux system, capable of writing shell or Python scripts, with more than 2 years of working experience;

Proficient in ping telnet and other network commands, good at troubleshooting network problems, familiar with common database operations;

Familiar with k8s, able to skilfully deploy services using docker;

Have the ability to install the Linux operating system on the server from 0 to 1, configure the network, and complete software deployment and troubleshooting;

Have used Public Cloud, have used physical servers, and understand Data Center;

Active thinking, clear logic, good at thinking and abstraction, with good communication and expression skills;

Systematic problem-solving methods, strong sense of responsibility and self-driven continuous learning, with good coordination and stress resistance

About AI Rudder

AI Rudder is an AI product company transforming how business communicate to their customers.

We launched in 2019 with one of the world’s first enterprise-grade AI voice agents: built to hold real, intelligent conversations, not just play back scripts. Today, we serve over 500 enterprises across 20+ countries, processing 50 million calls every day and having delivered more than 8 billion calls to date. Our customers range from fast-growing startups to large enterprises.

When AI talks to people, it has to feel human. That’s what we build.

How We Work

AI-first: AI isn’t a tool we reach for. It’s the default we start from. Every team, every workflow: AI-first.

Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work

Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

What We Offer

• Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.
• Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
• Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
• Meaningful Impact: Build AI solutions that create real value for businesses around the world.
• Ownership & Autonomy: Freedom to take initiative and drive outcomes.
• Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.

AI Rudder is proud to announce that its Founder and CEO, Teng Ren, has been named to Fortune China’s 2026 40 Under 40 list,…

Executive Summary AI-driven customer experience in banking has moved beyond experimentation and pilot projects. Today, leading banks are deploying AI at scale to improve…