HRBP, Kuala Lumpur

AI Rudder Pte Ltd; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Benefits offered by this job

Performance bonus

Learning budget

Career development support

Collaborative, international team

Job summary

AI Rudder, a fast-growing AI-driven software company, seeks a dedicated HR professional to be the sole representative for Malaysia. You will drive strategic HR partnerships, manage end-to-end recruitment, onboarding, performance, and employee relations, while ensuring compliance with local regulations and policies.

You will collaborate with regional and global HR teams, shape HR processes as the business scales, and foster a culture of autonomy and growth in a dynamic tech environment.

Qualifications

• 5+ years of HR experience with at least 1+ year in an HRBP role.
• Background in technology/SaaS/startups and ability to partner with Tech and Revenue teams.
• Experience in fast-paced environments and in acting as the sole local HR representative.
• Strong knowledge of Malaysian labour law and employee relations.
• Comfortable working with regional/global HR teams and driving HR initiatives.

Responsibilities

• Translate business strategy into people initiatives and partner with leaders across Tech and Revenue teams.
• Lead recruitment for tech and commercial roles and build pipelines in AI/SaaS.

Skills

HRBP experience

Malaysian labour law

SaaS/tech background

Stakeholder management

OKR/KPI knowledge

Education

Bachelor's in HR/Business/Psychology

Job description

AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analysing data automatically to reach and activate more customers. AI Rudder helps call centers reduce costs by automating repetitive tasks and lowering agent workload. This free up agents to focus on things only humans can do. Over the long term, AI Rudder aims to rethink the future of business communication.

About This Role

You will be the sole HR representative in Malaysia, owning both strategic HR partnership and hands-on HR execution locally.

As the sole HR representative in Malaysia, you will partner with local Tech and Revenue leaders while owning hands-on HR execution across recruitment, onboarding, performance, employee relations, compliance, and culture initiatives, reporting directly to the HR Director.

Work arrangement: On-site

If you are looking for:

• High autonomy and trust - real ownership, not just execution
• Process creation & improvement - create and improve HR processes as the business scales locally and globally
• Strong encouragement for growth - room to learn, experiment, and grow with the company
• Global exposure - work with stakeholders across regions and cultures
• A fast-growing, tech-driven industry - be part of an AI-led business shaping the future of work

What You'll Do

Strategic Partnership - Work side-by-side with business leaders to translate business strategy into people initiatives. Advise on org design, workforce planning, and team effectiveness of Tech and Revenue teams, including Engineering/Product and Sales/Customer Success/Product Delivery functions.

Talent Acquisition - Lead hiring for both tech and commercial roles, and build pipelines in the competitive AI/SaaS talent market.

Performance & Compensation - Drive OKR/KPI cycles, performance reviews. Partner on incentive plans.

Organization Development - Design onboarding programs that ramp new hires fast. Facilitate leadership development, team-building, and succession planning. Champion culture as the Malaysia team scales within a fast-growing global AI company.

Employee Relations & Compliance - Handle complex ER cases with discretion. Ensure local HR practices are aligned with Malaysian employment regulations and internal policies. Maintain clean HR data and dashboards.

Requirements

What You Bring

Must-haves:

• At least 5 years of overall HR experience, with a minimum of 1+ year in an HRBP role.
• Technology / SaaS / internet / startup company background - you understand how tech and commercial teams operate
• Proven experience in fast-paced working environments.
• Comfortable operating as the sole local HR representative while partnering with regional/global HR teams.
• Strong knowledge of Malaysian labor law and employee relations

Nice-to-haves:

• Experience with OKR, KPI, or structured performance management frameworks.
• Hyper-growth startup (Series A-C) experience
• Hands-on use of AI tools in HR workflows
• Bachelor's in HR, Business, Psychology, or related field
• Fluent in Mandarin

What You'll Get

• Competitive base salary + performance bonus
• Shape the People function at a cutting-edge AI company
• Direct impact on building a fast-growing teams
• Collaborative, international team culture
• Learning budget and professional development support

About AI Rudder

AI Rudder is an AI product company transforming how business communicate to their customers.

We launched in 2019 with one of the world's first enterprise-grade AI voice agents: built to hold real, intelligent conversations, not just play back scripts. Today, we serve over 500 enterprises across 20+ countries, processing 50 million calls every day and having delivered more than 8 billion calls to date. Our customers range from fast-growing startups to large enterprises.

When AI talks to people, it has to feel human. That's what we build.

How We Work

AI-first: AI isn't a tool we reach for. It's the default we start from. Every team, every workflow: AI-first.

Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work

Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

What We Offer

• Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.
• Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
• Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
• Meaningful Impact: Build AI solutions that create real value for businesses around the world.
• Ownership & Autonomy: Freedom to take initiative and drive outcomes.
• Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.