Impactful Technical Support Engineer (Post-Sales)

Keysight Technologies Malaysia Sdn. Bhd.; Bayan Lepas; On-site; MYR 48,000 - 72,000; Full time

Job summary

Keysight Technologies Malaysia Sdn. Bhd. located in Bayan Lepas, Penang, invites fresh graduates to join our factory-based product and application support team.

You will help internal and external customers resolve measurement and repair problems promptly and professionally in a fast-paced, interrupt-driven environment. You will contribute to post-sales support, product knowledge, and training for field service engineers, with opportunities to develop broad technical skills across test and

Qualifications

• Bachelor's or Master's in Electrical and Electronics Engineering or equivalent.
• Fresh graduates are encouraged to apply.
• Some application and technical knowledge in test and measurement, semiconductor or electronics industry.
• Strong communication and problem solving skills for pre-sales and post-sales inquiries.
• Knowledge in Visual Studio, C#, C++, Python is a plus.

Responsibilities

• Provide post-sales support and develop the support strategy for new products.
• Research and resolve product support escalations using in-depth technical knowledge.
• Interact with customers and internal teams including Field Service, Remote Engineers, and call centers.
• Develop and implement support plans for new products, including repair levels and production support.
• Provide technical product and measurement consulting on presales opportunities.
• Collaborate with marketing, sales, QA, manufacturing, and R&D to ensure features and reliability.
• Create product/process user documentation and training materials for support teams.
• Deliver technical training to Keysight support teams such as field and remote service engineers.
• Contribute to technical marketing assignments with clear objectives.
• Resolve problems of limited scope and complexity.

Skills

Strong communication skills

Problem solving

Self-motivation

Education

Bachelor's or Master's Degree in Electrical and Electronics Engineering or equivalent

Tools

Visual Studio

C++

Python

C#

Job description

Keysight Technologies Malaysia Sdn. Bhd. located in Bayan Lepas, Penang, invites fresh graduates to join our factory-based product and application support team.

You will help internal and external customers resolve measurement and repair problems promptly and professionally in a fast-paced, interrupt-driven environment. You will contribute to post-sales support, product knowledge, and training for field service engineers, with opportunities to develop broad technical skills across test and