Technical Support Engineer, Entry

Keysight Technologies; Bayan Lepas; On-site; MYR 56,000 - 100,000; Full time

Job summary

Keysight Technologies Malaysia is seeking a factory-based product and application support specialist to assist customers with measurement and repair challenges. You will work in a fast-paced, interrupt-driven environment requiring self-motivation and prioritization.

Responsibilities include post-sales strategy, research on escalations, collaboration with Field Service Engineers and remote teams, and training Keysight support staff. Fresh graduates are welcome to apply and grow with the company.

Qualifications

• Bachelor's or Master's Degree in Electrical and Electronics Engineering or equivalent.
• Fresh graduates are encouraged to apply.
• Some application and technical knowledge in test and measurement, semiconductor or electronics industry.
• Strong communication and problem solving skills, with the ability to support both pre-sales and post-sales technical inquiries.
• Knowledge in Visual Studio, C#, C++, Python will be an added advantage.

Responsibilities

• Provide post-sales support and develop the support strategy for new products.
• Use in-depth technical or scientific knowledge and product expertise to research and resolve product support escalations.
• Interact directly with customers or provide deep support internally to Field Service Engineers, Remote Engineers, or customer call center personnel.
• Ensure support plan, repair levels, and production support plans are developed and implemented for new products.
• Provide technical product and measurement consulting on presales opportunities.
• Interact with marketing, sales, technical support, QA, manufacturing, product development, and external customers to ensure products have necessary features, cost parameters, supportability goals, reliability targets and release schedules.
• Write product/process user documentation.
• Develop and deliver technical training to Keysight technical support teams, such as field service and remote service engineers.
• Work on technical marketing assignments with clearly defined objectives.
• Solve problems of limited scope and complexity.

Skills

Communication skills

Problem solving

Education

Bachelor's degree in Electrical and Electronics Engineering or equivalent

Tools

Visual Studio

C#

C++

Python

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

You will be responsible for providing factory-based product and application support for Keysight's instruments. Candidates will receive great satisfaction by supporting internal and external customers to solve their measurement and repair problems in a prompt and professional manner. This is a fast paced, interrupt-driven environment which necessitates self-motivation, good organization, and self-management of priorities.

Key responsibilities

• Provide post-sales support and develop the support strategy for new products
• Use in-depth technical or scientific knowledge and product expertise to research and resolve product support escalations
• Interact directly with customers or provide deep support internally to Field Service Engineers, Remote Engineers, or customer call center personnel
• Ensure support plan, repair levels, and production support plans are developed and implemented for new products
• Provide technical product and measurement consulting on presales opportunities
• Interact with marketing, sales, technical support, QA, manufacturing, product development, and external customers to ensure products have necessary features, cost parameters, supportability goals, reliability targets and release schedules
• Write product/process user documentation
• Develop and deliver technical training to Keysight technical support teams, such as field service and remote service engineers
• Work on technical marketing assignments with clearly defined objectives
• Solve problems of limited scope and complexity

About you

• Bachelor's or Master's Degree in Electrical and Electronics Engineering or equivalent
• Fresh graduates are encouraged to apply
• Some application and technical knowledge in test and measurement, semiconductor or electronics industry
• Strong communication and problem solving skills, with the ability to support both pre-sales and post-sales technical inquiries
• Knowledge in Visual Studio, C#, C++, Python will be an added advantage

About us

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.