Impactful IT Business Analyst — Academic Tech & Processes

Ambition; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

Ambition in Selangor is seeking an IT Business Analyst to bridge technology and people, translating complex needs into practical solutions. You’ll work with faculties, professional services, and technical teams to support an academic community with meaningful impact.

The role focuses on capturing requirements, documenting functional specs, process flows, and user stories, while analyzing current systems for gaps and improvements.

Qualifications

• A degree in IT, Computer Science, Information Systems, or a related field
• 3-5 years' experience in IT business analysis, systems analysis, or IT project delivery
• Good understanding of software development, APIs, databases, and system integrations
• Proven ability to gather requirements, coordinate UAT, and engage diverse stakeholders
• Experience working with IT vendors is an advantage
• Exposure to a university or student lifecycle environment is a bonus

Responsibilities

• Engage with faculties and business units to capture operational challenges and define technology requirements
• Document functional specifications, process flows, and user stories to guide development teams
• Analyse existing systems to identify gaps and recommend practical improvements
• Collaborate with developers, vendors, and business users on integrations, enhancements, and upgrades
• Support UAT, ensuring solutions align with agreed business requirements
• Maintain accurate documentation of system changes, processes, and integrations
• Contribute to the evaluation of new technologies to improve efficiency and user experience

Job description

Ambition in Selangor is seeking an IT Business Analyst to bridge technology and people, translating complex needs into practical solutions. You’ll work with faculties, professional services, and technical teams to support an academic community with meaningful impact.

The role focuses on capturing requirements, documenting functional specs, process flows, and user stories, while analyzing current systems for gaps and improvements.