Immigration Consultant

TC Group Services (Malaysia) Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

TC Group Services (Malaysia) Sdn Bhd 在吉隆坡招聘签证申请与文件处理专员，负责为客户及外籍员工办理签证申请、资料审核与进度跟进，确保流程高效合规。

此岗位还涵盖移民政策及申请流程管理、客户沟通与项目管理，以及内部协作与业务支持，要求具备中英文流利沟通、2–4年相关经验及良好时间管理能力，欢迎具备相关背景的专业人士加入。

Qualifications

• 熟悉马来西亚签证及移民申请流程要求。
• 具备2–4年相关工作经验。
• 中英文沟通能力，掌握马来语者优先。
• 具备良好时间管理与文件整理能力。

Responsibilities

• 负责客户及外籍员工的签证申请及资料审核。
• 协助就业准证、EP、PVP等工作许可的办理。
• 跟进申请进度并向客户及内部团队汇报。
• 制定并优化签证申请SOP及工作流程。
• 与政府部门及相关方协调沟通，确保资料完整合规。

Skills

签证申请

文件审核

客户沟通

项目管理

时间管理

Education

Diploma or above

Tools

MS Office

Job description

1. 签证申请及文件处理（Visa Application & Documentation）

负责客户及外国员工的签证申请、文件准备、资料审核及申请进度跟进。Handle visa applications for clients and foreign employees, including document preparation, information verification, and application progress tracking.

处理就业准证、专业访问准证及其他适用的工作准证申请。Handle applications for Employment Passes (EP), Professional Visit Passes (PVP), and other applicable work permits.

协助客户办理工作准证续签、职位或雇主变更、准证取消及其他相关申请。Assist clients with work permit renewals, changes of position or employer, permit cancellations, and other related applications.

根据不同签证类别及申请要求准备相关材料，确保申请文件完整、准确并符合规定。Prepare supporting documents according to the requirements of different visa categories, ensuring that all application documents are complete, accurate, and compliant with applicable requirements.

2. 移民政策及申请流程管理（Immigration Regulations & Application Process Management）

持续跟进马来西亚移民局、外籍人士服务处（ESD）及相关政府部门的政策变化和申请要求。Keep up to date with policy changes and application requirements issued by the Immigration Department of Malaysia, the Expatriate Services Division (ESD), and other relevant government authorities.

熟悉不同工作准证的申请条件、办理流程、所需文件及预计处理时间。Maintain a good understanding of the eligibility criteria, application procedures, documentation requirements, and estimated processing timelines for different work permits.

及时向客户及内部团队更新申请进度、补充文件要求及审批结果。Provide timely updates to clients and internal teams regarding application progress, additional documentation requirements, and approval outcomes.

协助解决申请过程中遇到的问题，并与相关政府部门及其他相关方进行沟通协调。Assist in resolving issues arising during the application process and liaise with relevant government authorities and other stakeholders as necessary.

3. 客户沟通及项目管理（Client Communication & Case Management）

与客户沟通签证申请条件、所需文件、办理流程及时间安排。Communicate with clients regarding visa eligibility criteria, documentation requirements, application procedures, and processing timelines.

根据客户需求制定申请计划，并持续跟进文件提交及审批进度。Develop application plans based on client requirements and monitor document submissions and approval progress.

建立并维护客户申请档案、签证有效期及准证续签记录。Maintain accurate client application records, visa validity details, and work permit renewal records.

及时提醒客户有关准证到期、续签期限及其他相关合规事项。Remind clients of upcoming permit expirations, renewal deadlines, and other relevant compliance matters in a timely manner.

4. 内部协作及业务支持（Internal Coordination & Business Support）

与公司秘书、人力资源、会计及业务发展团队紧密协作，为客户提供一站式企业服务。Work closely with the Company Secretarial, HR, Accounting, and Business Development teams to provide integrated corporate services to clients.

协助制定及完善签证申请标准操作程序（SOP）、文件清单、客户跟进表及内部操作流程。Assist in developing and improving visa application standard operating procedures (SOPs), document checklists, client tracking sheets, and internal workflows.

整理签证服务案例及常见问题，并协助培训新员工。Compile immigration service case studies and frequently asked questions, and assist in training new employees.

根据公司安排，支持签证服务报价、客户需求分析及项目管理工作。Support visa service quotations, client needs assessments, and project management as assigned by the company.

大专或以上学历，专业不限；人力资源、工商管理或相关专业优先。Diploma or above in any discipline. Candidates with qualifications in Human Resource Management, Business Administration, or related fields are preferred.

具备 2–4 年马来西亚签证、移民申请或外国员工工作准证办理相关经验。2–4 years of relevant experience in visa applications, immigration services, or foreign employee work permit processing in Malaysia.

熟悉就业准证（EP）、专业访问准证（PVP）及其他相关工作准证的申请流程。Familiar with the application procedures for Employment Passes (EP), Professional Visit Passes (PVP), and other relevant work permits.

了解马来西亚移民局、ESD 及相关主管部门的申请要求和办理流程。Knowledgeable about the application requirements and procedures of the Immigration Department of Malaysia, ESD, and other relevant authorities.

具备良好的文件审核、资料整理及时间管理能力。Strong document verification, information management, and time management skills.

能够独立跟进客户申请，并同时处理多个签证申请项目。Able to manage client applications independently and handle multiple immigration cases simultaneously.

具备良好的中英文沟通能力；掌握马来语者优先。Good communication skills in Chinese and English. Proficiency in Bahasa Malaysia is an advantage.

工作细心、责任心强，具备良好的客户服务意识及跨部门协调能力。Detail-oriented, responsible, and customer-focused, with strong cross-functional coordination skills.

曾在企业服务公司、移民咨询公司或人力资源咨询公司任职。Previous experience working in a corporate services firm, immigration consultancy, or HR consultancy.

具备中国企业赴马来西亚投资、外国员工工作准证办理及企业签证服务相关经验。Experience in supporting Chinese companies investing in Malaysia, processing work permits for foreign employees, and providing corporate immigration services.

熟悉新公司设立后涉及的雇主注册、外籍员工聘用及工作准证申请流程。Familiar with employer registration, foreign employee hiring, and work permit application procedures following company incorporation.

具备制造业、半导体、电子或其他外资企业签证项目处理经验。Experience handling immigration cases for manufacturing, semiconductor, electronics, or other foreign-invested companies.

能够独立建立签证申请标准操作程序（SOP），并持续优化内部工作流程。Able to independently develop immigration application SOPs and continuously improve internal workflows.

负责客户的签证申请及相关移民服务，确保申请资料准确、办理流程规范、申请进度透明，并为在马来西亚投资及运营的外国企业提供高效、专业的签证服务支持。Manage client visa applications and related immigration services, ensuring accurate documentation, standardized procedures, and transparent application tracking, while providing efficient and professional immigration support to foreign companies investing and operating in Malaysia.