IKEA Batu Kawan : Part Time Customer Relations Officer (Services) (20 Hours per week)

Ikanoretail; Simpang Ampat; On-site; MYR 20,000 - 29,000; Full time

Job summary

IKEA store in Penang is seeking a customer-focused associate to ensure a positive and joyful shopping experience for all visitors. You will help keep the department fast and efficient for customers and work to resolve issues with empathy and knowledge of IKEA products.

Be prepared to rotate shifts, support peak periods, and assist with basic food preparation when needed in a lively retail setting. A cheerful, meticulous team player with a positive mindset is essential.

Job description

About the job

• To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
• Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
• Ensure that customers' issues are handled efficiently and with empathy.
• Actively working towards fulfilling the four tasks of the store.

Your assignment

• I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for repeat business.
• I have the knowledge, confidence and desire to resolve customer complaints. I deal positively and quickly with any issues they raise.
• I have the knowledge, confidence and desire to make the buying process as easy as possible for our customers.
• I ensure we listen to our customers and use knowledge of both the IKEA product range and how retailing works in order to offer informed solutions and resolve customer issues.
• I am empowered to solve customer complaints within my level of authorisation. I recognise when I need to escape an issue and then pass on the relevant information to a manager for him/her to be able to deal effectively with the customer.
• Possess cheerful, pleasant personality with a positive mindset.
• Having customer service minded, sales driven and feel motivated in working in a vibrant retail environment.
• Physically fit with hands-on approach.
• Meticulous with an eye for details and follow-up skill.
• Strong team player and able to work in a fast-paced working environment.
• Comfortable to handle basic food preparation.
• Able to work on rotating shifts and support retail operations during peak periods on public holidays & weekends.

Please apply by 2 November 2026