IDM Engineering Production Support Engineer

uobgroup; Malaysia; On-site; MYR 67,000 - 100,000; Full time

Job summary

United Overseas Bank Limited, through its InnoHub2 entity in Malaysia, seeks a Production Support Engineer to deliver incident and problem management for Identity Management systems including Oracle Identity Governance 12c. You will handle deployments, patches, and collaborate with security, infrastructure and development teams to ensure stability.

Requirements include a degree in engineering/CS/IT or cyber security, hands-on Oracle products, Linux/Windows, Python/Java, and knowledge of ISO

Qualifications

• Diploma/Degree in engineering/Computer Science / IT/Cyber Security from a recognized education institution.
• Professional qualification in information security, such as CISSP / CISM / CEH, or data Security product certifications will be advantageous.
• Working knowledge on Oracle Identity Governance 12c, Oracle Database, WebLogic, BI Publisher, Oracle Connectors, Linux, Unix & Windows Enterprise Server OS, with mixed skills around administration, performance tuning and troubleshooting
• Working knowledge of Python, java, Java Scripts
• Knowledge in network infrastructure like Load balancers, Firewalls, SSL etc
• Working Knowledge on Directory - LDAP and AD Databases
• Strong knowledge of Oracle SQL and proficient in writing complex SQL queries with hands on experience with reporting tools along with excellent computational ability
• Strong understanding of cybersecurity principles and frameworks including ISO 27001 & NIST Cybersecurity Framework

Responsibilities

• The Production Support Engineer will provide support activities including incident and problem management for the Bank's Identity Management capabilities which includes but is not limited to the Oracle Identity Governance 12c application
• Engage in day-to-day support activities including incident and problem management
• Perform production deployments, patch activities on the supported applications and servers.
• Work with product support/development team for permanent resolution/change review - all types including enhancements, bug fixes, etc.
• Work with level 1 support in application knowledge transfer in establishing standard first level recovery process/system health check monitoring/scheduled activities as well as common application user queries.
• Collaborate with internal stakeholders like application, business, infrastructure, security, and operations to continuously improve the stability of applications.
• Develop support operational documents to summarize common support issues.
• Develop reports and drive audit RFI's and requirements. - Develop Linux scripts based on the requirements.
• Provide after office hours' standby support and for emergency recoveries, including managing major incident of critical services.
• Expected to drive improvements through influence and strong relationships with managers in other teams.
• Correlate events across multiple systems to proactively surface and resolve deep, underlying issues.

Skills

Python

Java

JavaScript

Oracle Identity Governance 12c

Linux

Windows Server

Oracle SQL

WebLogic

BI Publisher

Oracle Connectors

LDAP/AD

ISO 27001/NIST

Education

Engineering/CS/IT/Cyber Security degree

Tools

WebLogic

BI Publisher

Oracle Connectors

Oracle Database

Job description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of around 500 offices in 19 countries and territories in Asia Pacific, Europe and North America. UOB's purpose is to build the future of ASEAN. Our purpose guides The UOB Way - that defines our unique culture and belief system, anchored on our values of being Honourable , Enterprising, United and Committed, and our people philosophy of Care, Growth and Trust.

About The Department

UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank's growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services.

As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.

Job Responsibilities

• The Production Support Engineer will provide support activities including incident and problem management for the Bank's Identity Management capabilities which includes but is not limited to the Oracle Identity Governance 12c application
• Engage in day-to-day support activities including incident and problem management
• Perform production deployments, patch activities on the supported applications and servers.
• Work with product support/development team for permanent resolution/change review - all types including enhancements, bug fixes, etc.
• Work with level 1 support in application knowledge transfer in establishing standard first level recovery process/system health check monitoring/scheduled activities as well as common application user queries.
• Collaborate with internal stakeholders like application, business, infrastructure, security, and operations to continuously improve the stability of applications.
• Develop support operational documents to summarize common support issues.
• Develop reports and drive audit RFI's and requirements. - Develop Linux scripts based on the requirements.
• Provide after office hours' standby support and for emergency recoveries, including managing major incident of critical services.
• Expected to drive improvements through influence and strong relationships with managers in other teams.
• Correlate events across multiple systems to proactively surface and resolve deep, underlying issues.

Job Requirements

• Diploma/Degree in engineering/Computer Science / IT/Cyber Security from a recognized education institution
• Professional qualification in information security, such as CISSP / CISM / CEH, or data Security product certifications will be advantageous.
• Working knowledge on Oracle Identity Governance 12c, Oracle Database, WebLogic, BI Publisher, Oracle Connectors, Linux, Unix & Windows Enterprise Server OS, with mixed skills around administration, performance tuning and troubleshooting
• Working knowledge of Python, java, Java Scripts
• Knowledge in network infrastructure like Load balancers, Firewalls, SSL etc
• Working Knowledge on Directory - LDAP and AD Databases
• Strong knowledge of Oracle SQL and proficient in writing complex SQL queries with hands on experience with reporting tools along with excellent computational ability
• Strong understanding of cybersecurity principles and frameworks including ISO 27001 & NIST Cybersecurity Framework

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.