IT Production Support Engineer, GIPS

uobgroup; Malaysia; On-site; MYR 90,000 - 130,000; Full time

Job summary

6255 UOB Innovation Hub 2 Sdn Bhd is seeking a specialized Group Applications Support IT Production Support Engineer to maintain production wellness across multiple applications. You will investigate incidents, respond with feasible workarounds, and coordinate with L2/L3 teams to ensure SLA across regions.

The role requires a Bachelor’s degree and 3–5 years of production support experience in banking/financial services, with hands-on knowledge of UNIX/AS-400, SQL, and log analysis.

Qualifications

• Bachelor degree is required.
• 3–5 years of production support experience in banking or financial services across multiple technologies.
• Hands-on production support experience of OPEN Systems or AS/400 is a plus.
• Knowledge in either one of the retail or wholesale payment or customer information systems is a plus.
• Willing to work on a 24X5 shift support model (Onsite).
• Able to adapt to any technology/environment - UNIX / Open, AS/400 and mainframe.
• Hands-on experience in writing SQL queries for issue investigations.
• Hands-on experience using UNIX commands and parsing logs for issue investigations.
• Strong written and verbal communication and able to manage user/vendor/customer.
• Ability to work in a fast-paced high-pressure environment.

Responsibilities

• Investigate production issues, respond based on production incident TRO and uphold FCR (First Call Resolution).
• Manage and respond to users queries in timely manner and correlate patterns indicative of wider issues or defects.
• Timely execute start-of-day, end-of-day and intraday proactive checks for applications.
• Perform special events monitoring like ecommerce merchant's sale and regular updates to stakeholders.
• Manage incident, task SOPs and conduct regular recertification for continued sanctity and validity.
• Analyze and conduct service reviews across application groups adding critical value to shift-left and demand management.

Skills

Production support

SQL queries

UNIX

Log parsing

Communication skills

Fast-paced

Onsite availability

Education

Bachelor Degree

Tools

OPEN Systems/AS/400

UNIX

Job description

Company: 6255 UOB Innovation Hub 2 Sdn Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

ABOUT UOB INNOVATION HUB 2

UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank's growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services.

As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.

Job Objectives

The specialized Group Applications Support IT Production Support Engineer is responsible to support application wellness in production, investigate production issue raised, and respond to user with known feasible workaround. Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team. Clarify user queries. Make sure system availability as per SLA across countries for multiple applications / interfaces. Perform scheduled health check tasks across applications and raise alerts in case required

Core Responsibility

• Investigate production issues, respond based on production incident TRO (target resolution objective) and upkeep FCR (first call resolution)
• Manage and respond to users queries in timely manner and correlate patterns indicative of wider issues or defects
• Timely execute start-of-day, end-of-day and intraday proactive checks for applications
• Perform special events monitoring like ecommerce merchant's sale and regular updates to stakeholders
• Manage incident, task SOPs and conduct regular recertification for continued sanctity and validity
• Analyze and conduct service reviews across application groups adding critical value to shift-left and demand management

Key Requirement:

• Have Bachelor Degree
• Have 3 - 5 years of production support experience in banking or financial services across multiple technologies / platform
• Prior hands-on production support experience of OPEN Systems or AS/400 - Good to have / open to be trained
• Knowledge in either one of the retail or wholesale payment or customer information systems is a plus
• Willing to work on a 24X5 shift support model (Onsite)
• Have ability to adopt any technology / environment - UNIX / open, AS/400 and mainframe
• tHave hands-on experience in writing SQL queries for issues investigations
• Have hands-on experience using UNIX commands and parsing logs for issue investigations
• Have strong written, oral communication skills and able to manage user / vendor / customer
• Being able to work in a fast pace and high pressure working environment

Additional Requirements

Develop, Engage, Execute, Strategise

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.