IDC Data Center IT Ops & Maintenance Lead

TITANICOM TECH LIMITED; Kuala Lumpur; Sur place; MYR 78 000 - 134 000; Plein temps

Résumé du poste

Titanicom Tech Limited, founded in Hong Kong, operates globally with data centers and IT services. This role requires overseas IT operation and maintenance expertise to participate in IDC data center 5x8 duty, handle work orders, respond to events, and lead a team to ensure stable delivery.

You should have 3+ years IDC IT operation experience, strong incident handling, team leadership, and proficiency with work order systems and IDC servers. Fluency in Chinese/English preferred.

Qualifications

• IDC IT operation and maintenance experience with incident handling.
• Proven ability to lead a team across departments.
• Proficient with work order systems and IDC infrastructure.

Responsabilités

• Participate in IDC data center 5x8 duty and handle IT work orders.
• Respond to events according to SLA and complete temporary tasks.
• Identify operation risks and optimize SOP/EOP continuously.
• Use the work order system, follow SOP, and troubleshoot with experts.
• Coordinate cross-team issues in a closed-loop manner.
• Lead the team to improve stability, efficiency, and project coordination.

Connaissances

IDC IT operations

Team management

Event review & optimization

Cross-department collaboration

Outils

Work order system

IDC server

Network operation troubleshooting

Description du poste

Titanicom Tech Limited, founded in Hong Kong, operates globally with data centers and IT services. This role requires overseas IT operation and maintenance expertise to participate in IDC data center 5x8 duty, handle work orders, respond to events, and lead a team to ensure stable delivery.

You should have 3+ years IDC IT operation experience, strong incident handling, team leadership, and proficiency with work order systems and IDC servers. Fluency in Chinese/English preferred.