Technical Support Engineer

Zebra Technologies; Seberang Perai; Hybrid; MYR 70,000 - 110,000; Full time

Job summary

Zebra Technologies Malaysia seeks a Technical Support Engineer, Professional Senior to act as the technical liaison between Partners, Customers, Technical Support, Sales, Engineering and Product Management, ensuring seamless integration of Zebra products into customer applications.

You will design, develop and deliver integration solutions, translate complex business challenges into technical approaches, support partners and customers, manage integration projects, document best practices, and

Qualifications

• Works with customers, partners and others to create integration solutions with Zebra devices.
• Translates complex business challenges into technical solutions for implementation.

Responsibilities

• Works with customers, partners and others in creating solutions that integrate with Zebra devices.
• Responsible for design, development and delivery of integration solutions, covering all technical aspects of the implementation lifecycle.
• Understands complex business challenges and translates them into process/technical solutions.
• Provides support for partners, integrators and customer’s technical resources in delivering solutions.
• Responsible for project management of integration solutions of Zebra products and solutions.
• Documents and creates technical papers based on best practices for application development.
• Creates training materials and participates in training programs.

Skills

Technical liaison

Solution integration

Project management

Documentation

Training materials

Job description

Technical Support Engineer, Professional Senior

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

What We're Looking For:

Manages as the technical liaison between Partners, Customers, Technical Support, Sales, Engineering and Product Management to ensure efficient integration of Zebra’s Products and solutions. The position is responsible for delivering consulting, guidance and development support to integrate Zebra Products and Solutions into customer applications.

Essentials Duties and Responsibilities:

• Works with customers, partners and others in creating solutions that integrate with Zebra devices
• Responsible for design, development and delivery of integration solutions, covering all technical
• aspects of the implementation lifecycle.
• Understands complex business challenges and translates them into process/technical solutions
• Provides support for partners, integrators and customer’s technical resources in delivering solutions
• Responsible for project management of integration solutions of Zebra products and solutions
• Documents and creates technical papers based on best practices for application development.
• Creates training materials and participates in training programs.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, abilities, and skills required of personnel so classified.

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.