Hybrid Team Lead, Claims Operations (HK)

Marsh; Kuala Lumpur; Hybrid; MYR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Marsh is seeking a Team Lead to oversee the Hong Kong WIRM Claims Operations team from our Kuala Lumpur hybrid office. You will manage day-to-day operations, drive service delivery standards, and lead a high-performing team in collaboration with Hong Kong stakeholders and regional teams.

Required are a Bachelor's degree and 8+ years in insurance claims, with at least 2 years in a supervisory role. Strong English and Chinese communication is essential, along with MS Office proficiency.

Qualifications

• Bachelor’s Degree or equivalent professional qualification.
• 8+ years’ experience in commercial insurance claims, broker operations, shared services, or related operational environment.
• Minimum 2 years leading a team or supervising staff in an operational environment.
• Knowledge of claims operations, workflow management, and service delivery processes.
• Experience managing operational KPIs, productivity measures, and service standards.
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders across different levels.

Responsibilities

• Oversee day-to-day operations of the Hong Kong WIRM Claims Operations team and support the Manager.
• Monitor productivity, quality, turnaround times, and SLAs to meet targets.
• Coordinate workload allocation and resource planning for efficient service delivery.
• Act as first point of escalation for operational issues and drive timely resolutions.
• Coach and guide Claims Analysts and Specialists, fostering a positive team culture.
• Conduct regular quality reviews and identify opportunities for improvements.
• Support onboarding, training and development of team members.
• Prepare operational reports and performance updates for stakeholders.

Skills

Leadership

Stakeholder management

Analytical thinking

Communication

Problem solving

Organizational skills

MS Office proficiency

Education

Bachelor's degree or equivalent

Tools

Word

Excel

PowerPoint

Job description

Marsh is seeking a Team Lead to oversee the Hong Kong WIRM Claims Operations team from our Kuala Lumpur hybrid office. You will manage day-to-day operations, drive service delivery standards, and lead a high-performing team in collaboration with Hong Kong stakeholders and regional teams.

Required are a Bachelor's degree and 8+ years in insurance claims, with at least 2 years in a supervisory role. Strong English and Chinese communication is essential, along with MS Office proficiency.