Hybrid E-Banking Support Specialist — Client Connectivity Expert

Citibank (Switzerland) AG; Kuala Lumpur; Hybrid; Confidential; Full time

Benefits offered by this job

Hybrid work model

Learning and development opportunities

Global exposure

Job summary

Citi in Kuala Lumpur is seeking a CitiConnect Client Support Specialist to deliver expert technical and operational support across Citi's e-banking platforms, acting as the primary contact for corporate clients navigating connectivity and payment challenges. The role emphasizes resolving issues, maintaining SLAs, and advising clients on best practices while coordinating with technology teams.

The role offers a hybrid work model with some in-office days and opportunities across Citi's global

Qualifications

• Bachelor's degree or equivalent experience.
• 4-8 years in a client-facing support or technical service role.
• Experience resolving complex issues under tight timelines.
• Knowledge of Host-to-Host protocols, encryption, and connectivity.

Responsibilities

• Serve as the primary contact for corporate clients, managing end-to-end production support across CitiConnect platforms.
• Diagnose and resolve advanced technical queries on connectivity, encryption, and file formats.
• Track escalations through to resolution and communicate updates within SLAs.
• Verify configurations to ensure payment flows and reports meet requirements.
• Advise clients on best practices and conduct sessions to improve adoption.
• Monitor external support teams and enforce service standards.
• Maintain client relationships with regular communications about disruptions and timelines.
• Identify and escalate control and compliance concerns.

Skills

Host-to-Host protocols

Encryption types

Client-facing support

Technical troubleshooting

Cross-functional collaboration

Analytical skills

Communication

Weekend availability

Education

Bachelor's degree

Tools

Microsoft Office

Windows

macOS

Job description

Citi in Kuala Lumpur is seeking a CitiConnect Client Support Specialist to deliver expert technical and operational support across Citi's e-banking platforms, acting as the primary contact for corporate clients navigating connectivity and payment challenges. The role emphasizes resolving issues, maintaining SLAs, and advising clients on best practices while coordinating with technology teams.

The role offers a hybrid work model with some in-office days and opportunities across Citi's global