Client Services Analyst II - Solutions & Liaison

Citigroup Inc.; Seberang Perai; On-site; MYR 60,000 - 90,000; Full time

Job summary

Citigroup Inc. in Malaysia is seeking an experienced Customer Service Analyst 2 to provide clients with timely resolutions and support in coordination with the Customer Service team.

The role emphasizes resolving external issues, maintaining high service standards, and contributing to client satisfaction across portfolios. You will interact with internal partners and clients, perform analyses, communicate resolutions, and ensure compliance with laws and policies, all while building and

Qualifications

• 3–5 years of relevant experience.
• Experience in customer service preferred.
• Language proficiency in Cantonese and Mandarin.
• Clear and concise written and verbal communication.
• Investigative and analytical skills.
• Ability to present concepts and influence change.
• Consistently deliver high-quality customer service and build client relationships.
• Work well under limited supervision within a team.

Responsibilities

• Serve as dedicated point of contact for internal partners and external clients.
• Ensure inquiries are answered efficiently, maintaining standards.
• Conduct analyses to address client needs.
• Communicate resolutions to clients.
• Develop and maintain client portfolio through regular calls and virtual meetings.
• Inform clients about problems and provide regular resolution updates.
• Assess risk and ensure compliance with laws, policies, and ethical conduct.

Skills

Cantonese

Mandarin

Communication

Analytical skills

Customer service

Education

Bachelor's degree

Job description

Citigroup Inc. in Malaysia is seeking an experienced Customer Service Analyst 2 to provide clients with timely resolutions and support in coordination with the Customer Service team.

The role emphasizes resolving external issues, maintaining high service standards, and contributing to client satisfaction across portfolios. You will interact with internal partners and clients, perform analyses, communicate resolutions, and ensure compliance with laws and policies, all while building and