Hybrid Digital Customer Success Associate - Data Growth

Infobip ltd.

Kuala Lumpur

Hybrid

MYR 42,000 - 62,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

ESOP

Flexible hybrid work model

Career mobility

Professional development

Work-life balance & wellbeing

Job summary

Infobip Ltd. in Kuala Lumpur, Malaysia, is seeking a Digital Customer Success Associate to manage self-service customers and ensure their success with our digital products and services. You will respond to inquiries, analyze data, and collaborate with internal teams to drive continuous improvement in lead generation and conversion.

The role emphasizes proactive problem solving, strong communication, and an analytical approach within a fast-paced, hybrid work environment.

Qualifications

Interest in customer success and digital products.
Strong written and verbal communication.
Analytical mindset with curiosity about customer behavior.
Ability to collaborate with marketing, sales, and customer success teams.

Responsibilities

Actively manage and engage self-service customers to ensure success with Infobip's digital products and services.
Respond promptly to customer inquiries with clear guidance and support.
Monitor interactions to identify churn risks and growth opportunities.
Collaborate with colleagues to improve self-service processes and experience.
Work with marketing and sales to improve lead quality and conversion rates.
Analyze self-service data to identify potential leads and prepare them for handoff to sales.