Hybrid Customer Care & Onboarding Specialist

People 2.0 Malaysia Sdn Bhd (Formerly Entity Solutions Group); Kuala Lumpur; Hybrid; MYR 42,000 - 66,000; Full time

Benefits offered by this job

Hybrid working environment

Training and development opportunities

Birthday off

Employee Assistance Program

Employee appreciation programs

Close-knit team

Job summary

People 2.0 is seeking a Customer Care Specialist to enhance the customer journey across the lifecycle. You will be the main contact for our customers and workers, coordinating onboarding, offboarding, visa checks, information requests and issue resolution with a focus on quality outcomes.

In this hybrid role, you will maintain databases, support payroll and invoicing delivery, and collaborate with HR and Operations to ensure timely service delivery.

Qualifications

• Experience in a Customer Service or HR admin role, 2–3 years preferred.
• Strong organisational and administrative skills.
• Excellent communication and interpersonal abilities.
• Able to manage multiple priorities in a fast-paced environment.
• Customer-centric mindset with a passion for delivering exceptional service.
• Certifications in HR/payroll or customer service desirable.

Responsibilities

• Be an onboarding specialist and answer employment-related queries.
• Serve as the first point of contact for customers/workers; manage onboarding/offboarding, visa checks, information requests and issue resolution.
• Maintain databases ensuring compliance with internal processes.
• Manage proactive and reactive contact points with the customer.
• Coordinate with Operations to deliver payroll and invoicing services and resolve escalations.
• Support the Customer Care Manager to ensure high-quality service delivery.
• Assist HR in escalations including terminations, performance management, benchmarking and ad-hoc queries.

Skills

Customer service

Organisational skills

Communication

Multitasking

Customer focus

Education

Certificate in customer engagement

HR/payroll certification

Job description

People 2.0 is seeking a Customer Care Specialist to enhance the customer journey across the lifecycle. You will be the main contact for our customers and workers, coordinating onboarding, offboarding, visa checks, information requests and issue resolution with a focus on quality outcomes.

In this hybrid role, you will maintain databases, support payroll and invoicing delivery, and collaborate with HR and Operations to ensure timely service delivery.