Hybrid Client Success & Support Specialist

Rewardz; Kampung Malaysia Raya; Hybrid; MYR 78,000 - 106,000; Full time

Job summary

Rewardz in Malaysia is seeking a hands-on Client Success & Support professional to drive onboarding, campaign coordination, reporting, and proactive account support across two core functions. You will partner with internal teams to launch campaigns, manage customer inquiries via email and chat, and deliver high CSAT through timely, accurate responses and data-driven insights.

This permanent role suits detail-oriented, communicative professionals who thrive in a fast-paced environment and enjoy

Qualifications

• 3–5 years of experience in client success, account coordination, customer support, or similar roles.
• Strong written and verbal communication skills across email, chat, and meetings.
• Hands-on, proactive, detail-oriented with excellent time management.
• Data-literate: comfortable with reports, basic analytics to support client conversations.
• Problem-solver who thrives in fast-paced, cross-functional environments.

Responsibilities

• Manage day-to-day operations of assigned client accounts, ensuring onboarding, implementation, and engagement.
• Coordinate campaign launches and reward catalogue updates with internal teams.
• Track and report on key performance metrics, with regular client updates and recommendations.
• Support CSMs with data requests, presentations, and internal follow-ups.
• Provide platform data insights to improve engagement and client outcomes.
• Serve as first line of support via email and chat, delivering prompt, accurate responses.
• Meet SLA targets, maintain high CSAT, and escalate complex issues when needed.
• Identify recurring issues and propose improvements with Ops/Tech.
• Contribute to help articles, FAQs, and support documentation.

Skills

Client success

Account coordination

Customer support

Data analytics

Communication

Tools

Excel

Job description

Rewardz in Malaysia is seeking a hands-on Client Success & Support professional to drive onboarding, campaign coordination, reporting, and proactive account support across two core functions. You will partner with internal teams to launch campaigns, manage customer inquiries via email and chat, and deliver high CSAT through timely, accurate responses and data-driven insights.

This permanent role suits detail-oriented, communicative professionals who thrive in a fast-paced environment and enjoy