Human Resources Manager (IR/ER & Foreign Worker Management)

Pentas Flora Management Services Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Pentas Flora Management Services Sdn Bhd is seeking a Lead for Industrial Relations, Employee Relations and Foreign Worker Management across multiple locations. You will oversee HR governance, engagement, and operations as assigned by the Head of Human Resources.

This hands-on role requires sound judgement, accurate documentation and effective team supervision to deliver timely HR outcomes across sites and units.

Qualifications

• Degree or Diploma in Human Resource Management, Business Administration, Law or a related discipline.
• Minimum 5 years of relevant HR experience, with strong exposure to IR/ER and foreign worker management, including team supervision.
• Strong knowledge of Malaysian employment legislation and experience managing investigations, disciplinary matters, grievances and domestic inquiries.
• Hands-on experience with immigration processes, labour authority submissions, quota applications, permit renewals and foreign worker welfare.
• Demonstrated ability to delegate, plan, review work accurately and deliver assignments within agreed deadlines.
• Willingness to travel to business units, plants and operational sites as required.

Responsibilities

• Lead Industrial Relations, Employee Relations and Foreign Worker Management across the Group’s locations.
• Manage disciplinary matters, grievances, investigations and counselling from initial assessment through closure.
• Advise management on IR/ER matters in line with Employment Act and other legislation, policies and procedures.
• Liaise with Labour Department, Labour Court, and other authorities on disputes and resolutions.
• Maintain IR/ER case tracker and weekly status updates, escalations as needed.
• Oversee attendance, leave compliance and coordination with HR teams across sites.
• Guide managers on employee relations, discipline and workplace conduct.
• Develop and implement policies, SOPs and training on conduct and discipline.
• Oversee full cycle of foreign worker administration: recruitment, permits, renewals, onboarding, welfare.
• Ensure compliance with Immigration Department, KDN, Labour Department requirements.

Skills

IR/ER

Employee relations

Foreign workers

Team supervision

Policy development

Documentation

Communication

Education

Degree or Diploma in HRM/BA/Law

Job description

Lead Industrial Relations, Employee Relations and Foreign Worker Management across the Group’s business units. Manage employee engagement, HR governance and other HR functions, projects and operational responsibilities assigned by the Head of Human Resources. This hands‑on management role requires sound judgement, accurate documentation, effective team supervision and timely delivery across multiple locations.

JOB DESCRIPTION

Industrial Relations & Employee Relations

• Manage disciplinary matters, grievances, employee complaints, investigations, domestic inquiries and counselling from initial assessment through recommendation, follow-up and closure.
• Advise management on IR/ER matters in accordance with the Employment Act 1955, Industrial Relations Act 1967 and other applicable legislation, as amended from time to time, together with company policies and approved procedures.
• Prepare and review case documents, correspondence, investigation reports and supporting evidence; represent the Company in IR cases, conciliations and hearings as authorised and permitted.
• Liaise with government bodies such as the Labour Department (JTK), Industrial Relations Department and Labour Court on employment disputes and their resolution; coordinate with legal advisers where required.
• Maintain the IR/ER case tracker and submit weekly updates covering status, deadlines, risks, recommendations and decisions required. Escalate serious or time‑sensitive matters promptly.
• Oversee attendance issues, absenteeism and leave‑related compliance, coordinating follow‑up with business unit managers and the relevant HR teams.
• Guide managers on employee relations, discipline and workplace conduct; build constructive relationships with employees and union representatives, where applicable.
• Develop and implement policies, standard operating procedures and training sessions on discipline and workplace conduct.
• Manage the full cycle of foreign worker administration, including recruitment, work permit applications and renewals, onboarding, medical screening, insurance arrangements, termination and repatriation.
• Ensure compliance with the requirements of the Immigration Department, Ministry of Home Affairs (KDN) and Labour Department; coordinate submissions, inspections and follow‑up actions as required.
• Maintain accurate records of work permits, passports and other relevant documents, together with an up‑to‑date master list of active foreign workers by business unit; safeguard personal information.
• Maintain expiry alerts and renewal schedules; provide weekly updates on headcount, pending applications, upcoming expiries, risks and outstanding actions.
• Oversee foreign workers’ housing, transportation and welfare arrangements. Ensure housing and accommodation comply with the Employees’ Minimum Standards of Housing, Accommodations and Amenities Act 1990 (Act 446), where applicable, and other relevant requirements.
• Liaise with government agencies, embassies and third‑party agents on foreign worker matters; monitor service quality, expenditure, invoices and supporting documents against approved arrangements.
• Monitor foreign worker quota allocations and propose workforce planning strategies to management.
• Coordinate HR support for worker injuries, hospitalisation and welfare cases with the safety team, business units and relevant HR functions; maintain records and follow through on required action.

Employee Engagement & Welfare

• Plan and deliver employee engagement and welfare programmes across business units, with proposed budgets, timelines and post-event reviews.
• Oversee Sports Club collections, reconciliation and outstanding balances; ensure business units receive the staff lists and information needed for collection.

General HR Support & Special Assignments

• Take ownership of additional HR functions, operational responsibilities and projects assigned by the Head of Human Resources, including work beyond IR/ER and Foreign Worker Management.
• Provide coverage for other HR functions during absences, vacancies or periods of increased workload, ensuring continuity and timely delivery.
• Manage assigned work from planning through completion, including coordination, documentation, progress reporting and escalation of issues.

OTHER ASSIGNMENTS

• Perform other HR duties and management assignments as directed by the Head of Human Resources, in line with business needs and the responsibilities of the role.

AUTHORITIES

• Exercise the authority delegated by the superior to fulfil the responsibilities of the role, within approved policies and limits of authority.

JOB REQUIREMENTS

• Degree or Diploma in Human Resource Management, Business Administration, Law or a related discipline.
• Minimum 5 years of relevant HR experience, with strong exposure to IR/ER and foreign worker management, including team supervision.
• Strong knowledge of Malaysian employment legislation and experience managing investigations, disciplinary matters, grievances and domestic inquiries.
• Hands‑on experience with immigration processes, labour authority submissions, quota applications, permit renewals and foreign worker welfare.
• Demonstrated ability to delegate, plan, review work accurately and deliver assignments within agreed deadlines.
• Willingness and ability to manage broader HR operations and assignments beyond the core specialisation; experience across multiple sites or business units is preferred.
• Strong judgement, confidentiality, communication and negotiation skills; proficient in written and spoken Bahasa Malaysia and English.
• Willingness to travel to business units, plants and operational sites as required.