HR Governance & Policy Management
- Act as the subject matter expert for local HR policies, procedures, and governance requirements.
- Lead the development, review, implementation, and communication of HR policies and guidelines.
- Ensure HR policies remain compliant with local employment and industrial relations legislation.
- Provide advice and guidance to HRBPs and managers on policy interpretation and governance matters.
- Establish governance controls to ensure consistency and compliance in HR practices across the organization.
- Conduct periodic policy reviews and recommend enhancements based on business and regulatory requirements.
HR Process Excellence & Productivity Improvement
- Drive continuous improvement initiatives across HR processes to enhance efficiency, quality, and employee experience.
- Identify opportunities to streamline HR workflows, eliminate process inefficiencies, and standardize operating procedures.
- Partner with HR Shared Services and HR stakeholders to redesign and optimize end-to-end HR processes.
- Develop and maintain process documentation, workflows, service catalogues, and standard operating procedures.
- Monitor process performance metrics and recommend improvement actions to drive productivity gains.
- Support change implementation activities related to HR process transformation initiatives.
HR Knowledge Management & Capability Building
- Establish and maintain a centralized HR Knowledge Hub to improve accessibility of HR information and best practices.
- Create, update, and govern HR knowledge articles, process guides, FAQs, and reference materials.
- Ensure HRBPs have access to accurate, current, and user-friendly resources to support business stakeholders effectively.
- Drive knowledge-sharing initiatives across the HR function to improve consistency and service delivery.
- Develop governance processes to maintain content relevance and accuracy within the knowledge repository.
- Support capability building initiatives that strengthen HRBP effectiveness and operational excellence.
HRBP Operational Support & Enablement
- Coordinate and provide support on operational, policy, and process-related matters impacting HRBPs.
- Serve as the escalation point for complex HR process issues requiring resolution across multiple stakeholders.
- Provide guidance to HRBPs on Workday transactions, HR workflows, and process requirements.
- Support HRBPs in implementing new HR programs, policies, and process changes.
- Ensure HR operational challenges are resolved efficiently while maintaining governance requirements.
- Partner with HR leaders to identify opportunities that increase HRBP effectiveness and productivity.
HR Shared Services Partnership
- Act as the key liaison between HR Shared Services and HR Business Partners.
- Facilitate effective communication and alignment between operational and strategic HR teams.
- Coordinate issue resolution and service improvements related to HR service delivery.
- Monitor service performance and identify opportunities to improve employee and manager experiences.
- Collaborate on service transitions, process enhancements, and continuous improvement initiatives.
- Support governance reviews and operational audits to ensure consistent service delivery standards.
HR Technology & Workday Excellence
- Serve as the functional expert for Workday HR processes and transactions.
- Drive adoption of Workday capabilities to enhance process efficiency and user experience.
- Partner with HRIS, HR Shared Services, and business stakeholders on system enhancements and process improvements.
- Support testing, implementation, and deployment of Workday releases and HR technology initiatives.
- Analyze HR operational data and trends to identify opportunities for improvement.
- Promote digital solutions and automation opportunities across HR processes.
Employee & Industrial Relations Advisory
- Provide expert guidance on employment legislation, HR compliance, and industrial relations matters.
- Advise HRBPs and managers on policy applications, employee relations cases, and governance requirements.
- Support investigations, disciplinary actions, and grievance handling where policy expertise is required.
- Ensure HR practices are compliant with Malaysian labour and industrial relations regulations.
- Mitigate organizational risks through proactive governance and compliance management.