HR Shared Services Agent (Japanese language)

Stanley Black & Decker, Inc.; Petaling Jaya; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

Stanley Black & Decker, Inc. is seeking an HR Shared Services Agent to deliver core HR processes, including payroll, employee data management, onboarding, terminations and other HR admin tasks in alignment with SLAs and local regulations.

The ideal candidate will be eager to learn about payroll operations, collaborate with global and regional teams, and uphold confidentiality while driving accuracy and process improvement.

Qualifications

• Bachelor’s degree in HR or related field.
• 1–2 years of HR experience, especially in Shared Services or payroll.
• Knowledge of payroll processes, data integrity, and compliance.

Responsibilities

• Deliver end-to-end payroll processing and related tasks.
• Maintain accurate employee data and HR records.
• Support onboarding, terminations, and data changes.
• Collaborate with global teams and external providers.
• Ensure compliance with regulatory requirements and SLAs.

Skills

Payroll operations

HR data management

Customer service

Attention to detail

Cross-functional collaboration

Education

Bachelor's degree in Human Resources or related field

Tools

Workday

ServiceNow

Job description

Make A Difference For Those Who Make The World™ It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER®

What You’ll Do

HR Shared Services Agent will be responsible for delivering key HR processes, including payroll, employee data management, onboarding, terminations, and other HR administrative tasks in alignment with service level agreements (SLAs), key performance indicators (KPIs), and local regulatory requirements.

The ideal candidate will have a strong interest in HR payroll operations and a willingness to learn. This role will require collaboration across multiple global and regional teams and time zones. You’ll get to:

• Support end-to-end payroll administration, ensuring accurate and timely processing of payroll transactions including new hires, terminations, salary changes, leave updates, reimbursements, deductions, and time and attendance system updates.
• Work closely with internal teams and external payroll providers to validate payroll inputs, prepare payments and reports, resolve employee payroll queries, and maintain payroll records and controls.
• Support statutory compliance, audits, reconciliations, year-end activities, and payroll-related projects while ensuring adherence to local regulatory requirements.
• Manage a wide array of HR needs including employee inquiries and HR functional processes while driving innovation and harmonization.
• Create and maintain accurate employee data in the HR system, ensuring compliance with company policies and data integrity standards.
• Take ownership and demonstrate full accountability by responding to employee inquiries related to HR policies, procedures, and system navigation in a timely and professional manner.
• Document key processes and strive to find efficiencies and ways to optimize and streamline.
• Use critical thinking skills to resolve and close gaps in all HR related processes and workflows.
• Maintain confidentiality and handle sensitive employee information with discretion.
• Other duties as assigned, dependent on organizational needs and employee skills.

Who You Are

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:

• Bachelor's degree in human resources or other related fields.
• 1-2 years of HR experience to include expertise in HR Shared Services or multi-function HR expertise with a focus on payroll, customer service and quality assurance.

Preferred Qualifications:

• Strong knowledge of local payroll regulations and practices.
• Demonstrated ability to make decisions autonomously as required.
• Ability to develop and maintain effective working relationships with a variety of stakeholders.
• Good verbal, interpersonal, and written communication skills necessary to interact with staff at all levels of the organization.
• Experience with continuous improvement methodologies, project management, and process documentation skills.
• Detail Oriented
• Resilient and able to deal with changing business requirements and challenging situations in a positive and productive manner.
• Demonstrated ability to maintain confidentiality and handle sensitive information.
• Experience with Workday and ServiceNow preferred but not required.
• Ability to work both remote as well as in an office setting.
• Advanced proficiency in English is required; Japanese language at intermediate level.

And More

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera® and online university.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.