Analyst HR Service Delivery

Stanley Black & Decker Deutschland GmbH; Malaysia; Hybrid; MYR 67,000 - 112,000; Full time

Job summary

Stanley Black & Decker Deutschland GmbH is seeking an HR Shared Services Agent in Malaysia to deliver core HR services, manage employee data, and support onboarding, offboarding, and general HR administration with accuracy and compliance. This role collaborates across teams and time zones to ensure smooth HR operations.

You will handle inquiries, maintain records in the HR system, and participate in audits and system enhancements to improve processes.

Qualifications

• Bachelor's degree in Human Resources or related field.
• 3-5 years HR Shared Services experience with customer service and quality assurance.
• Experience with Salesforce/ServiceNow and Workday technology solutions.

Responsibilities

• Process a wide range of HR needs including employee inquiries and HR functional processes.
• Create and maintain accurate employee data in the HR system, ensuring data integrity and policy compliance.
• Address confidential, complex, time-sensitive data and issues with a customer-centric approach.
• Support onboarding by coordinating new hire documentation and smooth transitions.
• Assist with offboarding and termination processes, including final documentation and exit interviews.
• Respond to employee HR policy questions with timely, professional guidance.
• Collaborate with HR to ensure seamless delivery of HR services and initiatives.
• Document key processes and seek opportunities to optimize and streamline.
• Maintain confidentiality and handle sensitive information with discretion.
• Conduct random audits and quality checks to ensure accuracy and timeliness of tasks.
• Support system enhancements by participating in testing, training, and implementation.
• Create, maintain, and review employee documentation per defined processes and requests.
• Other duties as assigned, dependent on organizational needs and employee skills.

Skills

Customer service orientation

Communication skills

Interpersonal skills

Data confidentiality

Education

Bachelor's degree in Human Resources

Tools

Salesforce/ServiceNow

Workday

Job description

What You’ll Do

HR Shared Services Agent will be responsible for delivering key HR processes, including employee data management, onboarding, terminations, and other HR administrative tasks in alignment with service level agreements (SLAs), key performance indicators (KPIs), and local regulatory requirements. The ideal candidate will have a strong interest in HR operations and a willingness to learn. This role will require collaboration across multiple teams and time zones.

You’ll get to:

• Process a wide array of HR needs including employee inquiries and HR functional processes.
• Create and maintain accurate employee data in the HR system, ensuring compliance with company policies and data integrity standards.
• Address confidential, complex and time sensitive data, process or service-related issues with a customer centric approach
• Support the onboarding process by coordinating new hire documentation and ensuring a smooth transition for new employees.
• Assist with offboarding and termination processes, including final documentation, system updates, and exit interviews as needed.
• Respond to employee inquiries related to HR policies, procedures, and system navigation in a timely and professional manner.
• Collaborate with HR team members to ensure seamless execution of HR services and initiatives.
• Document key processes and strive to find ways to optimize and streamline.
• Maintain confidentiality and handle sensitive employee information with discretion.
• Conduct random audits and quality checks to ensure accurate and timely completion of tasks and cases.
• Support system enhancements by participating in testing, training, and implementation activities with the team.
• Create, maintain, and review employee documentation in accordance with defined processes and requests.
• Other duties as assigned, dependent on organizational needs and employee skills.

Who You Are

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:

• Bachelor's degree in Human Resources or other related fields.
• 3-5 years of HR experience to include expertise in HR Shared Services or multi-function HR expertise with a focus on customer service and quality assurance.
• Experience working with enterprise-wide Customer Relationship Management portal and case management systems (Salesforce/Service Now) and Human Capital Management (Workday) technology solutions.

Preferred Qualifications

• Strong customer service orientation.
• Ability to develop and maintain effective working relationships with a variety of stakeholders.
• Excellent verbal, interpersonal, and written communication skills necessary to interact with staff at all levels of the organization.
• Experience with continuous improvement methodologies, project management, and process documentation skills.
• Attention to detail and the ability to evaluate situations and take appropriate action.
• Strong data and analytics capabilities, establishing metrics and managing for results.
• Resilient and able to deal with changing business requirements and challenging situations in a positive and productive manner.
• Demonstrated ability to maintain confidentiality and handle sensitive information.
• Experience with Workday and ServiceNow preferred but not required.
• Ability to work both remote as well as in an office setting.
• Advanced proficiency in English is required; proficiency in any local languages (Japanese, Thai, Mandarin, Korean) is an advantage.

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks

You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What You’ll Also Get

• Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
• Learning & Development: Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-artist learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
• Diverse & Inclusive Culture: We pride ourselves in an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.
• Purpose-Driven Company: You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job done—and we have since 1843.

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