HR Shared Service Analyst [12 Months contract]

Jobstreet Malaysia; Sepang; On-site; MYR 48,000 - 72,000; Part time

Job summary

Jobstreet Malaysia is seeking an HR Shared Service Analyst on a 12 Months contract to join Global HR Shared Services. You will deliver high-volume, standardised HR services across APAC, ANZ, the UK & Ireland, and South Africa, ensuring accuracy and timely support in line with SLAs.

This role supports regional onboarding and continuous improvement as the processes scale. You will work in a dynamic, multi-region environment, collaborating with HRBPs and COEs to stabilise operations and enhance

Qualifications

• Resilient and adaptable, able to manage changing priorities and increasing workloads.
• Customer-focused, with a strong sense of ownership to ensure cases are resolved effectively.
• A collaborative team player who shares knowledge and supports peers, especially during peak periods.
• Comfortable working with data, SLAs, and quality measures to enhance service delivery.
• Proactive in identifying issues and offering practical, solutions-focused improvements.
• Experience in HR operations, shared services, or service‑delivery environments supporting high-volume HR activities.
• Confident working across multiple regions, time zones, and diverse HR processes.
• Strong attention to detail with a commitment to accuracy, compliance, and service quality.
• Comfortable using HR systems, case‑management tools, and knowledge bases.
• Demonstrates a growth mindset with openness to learning, change, and evolving scopes of work.

Responsibilities

• Deliver end-to-end HR operational services across assigned regions, supporting employees and managers through standardised HR Shared Services processes.
• Handle a broad range of repeatable and transactional HR activities, ensuring work is completed accurately, on time, and in line with defined SLAs.
• Apply sound judgement to assess queries and cases, resolving issues independently where appropriate and escalating based on complexity or risk.
• Support regional growth and the onboarding of new countries, adapting quickly to new processes, policies, and regulatory requirements.
• Contribute to service stability and continuous improvement by identifying recurring issues, documenting insights, and supporting updates to processes and knowledge content.

Job description

HR Shared Service Analyst [12 Months contract]

The HR Shared Service Analyst is a key member of Global HR Shared Services responsible for delivering high-volume, standardised HR services across APAC, ANZ, the UK & Ireland, and South Africa as the organisation continues to scale.

This role is critical in ensuring consistent, accurate, and timely HR service delivery at scale, while supporting the ongoing transition of operational activities from HRBPs and COEs into Global HRSS. Operating within a dynamic, multi-region environment, the HR Shared Service Analyst must demonstrate strong judgement, disciplined process execution, and a continuous improvement mindset to drive service quality, operational stability, and a consistently positive employee experience.

Job Scope:

Deliver end-to-end HR operational services across assigned regions, supporting employees and managers through standardised HR Shared Services processes.

Handle a broad range of repeatable and transactional HR activities, ensuring work is completed accurately, on time, and in line with defined SLAs.

Apply sound judgement to assess queries and cases, resolving issues independently where appropriate and escalating based on complexity or risk.

Support regional growth and the onboarding of new countries, adapting quickly to new processes, policies, and regulatory requirements.

Contribute to service stability and continuous improvement by identifying recurring issues, documenting insights, and supporting updates to processes and knowledge content.

Qualification

Resilient and adaptable, able to manage changing priorities and increasing workloads.

Customer-focused, with a strong sense of ownership to ensure cases are resolved effectively.

A collaborative team player who shares knowledge and supports peers, especially during peak periods.

Comfortable working with data, SLAs, and quality measures to enhance service delivery.

Proactive in identifying issues and offering practical, solutions-focused improvements.

Experience in HR operations, shared services, or service‑delivery environments supporting high-volume HR activities.

Confident working across multiple regions, time zones, and diverse HR processes.

Strong attention to detail with a commitment to accuracy, compliance, and service quality.

Comfortable using HR systems, case‑management tools, and knowledge bases.

Demonstrates a growth mindset with openness to learning, change, and evolving scopes of work.

Why this role is important to us

As the organisation continues to evolve and streamline its operating model, HR Shared Services plays a vital role in absorbing and stabilising high-volume HR activities. This role ensures employees across regions receive consistent, reliable, and high‑quality HR support, enabling HRBPs and COEs to focus on strategic and specialist priorities while HR Shared Services scales operational delivery with confidence.