HR and Payroll Process Senior Expert

Deutsche Post; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

DHL is seeking an HR and Payroll Process Senior Expert to design, document and implement global Time and Pay processes with strong integrations to external providers. You will collaborate with senior stakeholders across regions, aligning HR and IT teams to ensure smooth data flow and compliant payroll operations.

You will own end-to-end processes, assess risks, and standardize practices while supporting the global HR system implementations.

Qualifications

• Senior stakeholders management experience is essential.
• Strong payroll process knowledge and compliance.
• Excellent Excel data validation and analysis skills.
• Experience with HR systems (Oracle Cloud, Workday, SAP) and integrations.

Responsibilities

• Provide expertise on global Time and Pay processes and documentation.
• Test and interpret interface designs for payroll data to external vendor systems.
• End-to-end ownership of Time and Pay process standardization with TOM alignment.
• Identify risks, propose mitigations and manage escalations.
• Lead change management and documentation updates across HR organizations.
• Collaborate with IT to implement processes and maintain system integrations.

Skills

Senior Stakeholder Management

Payroll processes

Excel

Tools

Oracle Cloud

Workday

SAP

Job description

BE AN ESSENTIAL PART OF EVERYDAY LIFE

Position: HR and Payroll Process Senior Expert

Grade: J

Contract Type: Permanent

Closing Date for applications: 09/10/2026

Location: APAC

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a “Best Place to Work”.

• Are you ready for a Human Resources transformation role with a strong focus on HR to Time and Payroll Process design and compliance?
• Do you want to work for a very large global organisation, within a high-performing and supportive team?
• Do you have experience or a strong interest in how HR data and processes flow between HR, Time and Payroll teams and systems?
• Do you enjoy helping HR business users to turn requirements into process design decisions?
• Do you have demonstrated experience with Senior Stakeholders?

If so, then let’s talk!

In this role, you will work with senior stakeholders and team members from across the globe supporting HR and Operational leaders within regions and countries by designing, documenting and implementing global Time and Pay processes with a strong focus on integrations to our external providers.

You will work closely with your IT colleagues in implementing these processes and integrations within and from the global HR system, as well as contributing towards the change management of this implementation through your network of stakeholders. You will continually look for opportunities to improve; utilizing skills in HR process re-engineering and business change management, ensuring we remain an essential part of everyday life.

Your key accountabilities include:

• Provide expertise and analysis on Business Process Optimization issues regarding process design and documentation of the Time and Pay process globally
• Interpret and test interface design to ensure robust delivery of Time and Payroll data to external vendor systems
• Responsible for end-to-end processes, collection, assessment, documentation and standardization of existing processes
• Identify and analyze risks, propose mitigation actions and suggest solutions for resolution of escalations
• Perform end-to-end standardization of the Work Time and Pay processes in alignment with BPO peer group and assigned stakeholders outside the HR organization
• Design and incorporate suggested and approved changes to the Work Time and Pay process; communicate changes to affected teams; keep all documentation regarding Work Time and Pay process up-to-date; design and implement approved changes in the local adaptions of the Target Operating Model (TOM)

What are we looking for from you?

• Good understanding of payroll processes, design and compliance – Essential
• Demonstrated Senior Stakeholder Management - Essential
• Strong excel skills support data validation – Essential
• Experience of Time & Pay processes within HR systems, such as Oracle Cloud, Workday, SAP – Essential
• Very good business English - Essential
• Experience in the design and implementation of payroll or time interfaces (not coding) – Preferred

What you'll need to do next?

We will ensure that all our resourcing activities are fair, transparent, and consistent across the Globe. We want to ensure that the candidate experience is of the highest professional standard.

The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.