Housekeeping Supervisor

Mercure Hotels; Putrajaya; On-site; MYR 54,000 - 72,000; Full time

Benefits offered by this job

Competitive Salary

Duty Meals provided

Medical Insurance Provided

Job summary

Mercure Hotels in Putrajaya, Malaysia is seeking a proactive Housekeeping Supervisor to lead daily housekeeping operations, ensuring top-tier cleanliness and guest satisfaction. You will supervise staff, conduct inspections, and collaborate with other departments to coordinate room status and special requests.

The role emphasizes staff development, training, scheduling, and adherence to health, safety, and environmental standards in a fast-paced hotel setting.

Qualifications

• Minimum one year of supervisory experience in housekeeping.
• Proficient with property management systems and Microsoft Office.
• Comprehensive knowledge of health, safety, hygiene and environmental standards.
• Excellent organizational and planning skills.
• Strong communication and interpersonal abilities.
• Customer service excellence with a solution-oriented mindset.
• Ability to lead, motivate and develop team members in a fast-paced environment.
• Sharp attention to detail and quality assurance.

Responsibilities

• Plan and organize daily housekeeping operations, allocating team members efficiently to ensure all areas are maintained to the highest standards.
• Conduct regular inspections of guest rooms, vacant rooms, and common areas to verify cleanliness and presentation.
• Monitor team performance, provide feedback, and implement targeted training programs.
• Lead daily housekeeping briefings and regular team meetings to communicate expectations and updates.
• Coordinate with front office and other departments to ensure seamless communication regarding room status and guest requests.
• Manage scheduling and annual leave planning to optimize resources and staffing levels.
• Oversee inventory management and coordinate purchasing with finance for supplies and equipment.
• Develop, implement, and update housekeeping policies, procedures, and cleaning checklists.
• Ensure strict adherence to health, safety, hygiene and environmental compliance standards.
• Handle and resolve guest and resident complaints professionally and promptly.
• Maintain training records and onboarding schedules to ensure ongoing staff development.

Skills

Housekeeping operations

PMS proficiency

Microsoft Office

Health & safety compliance

Organizational skills

Communication skills

Team leadership

Customer service

Training & development

Attention to detail

Tools

Property Management System

Microsoft Office

Job description

Company Description

We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations.

Salaries And Benefits

• Competitive Salary
• Duty Meals provided
• Medical Insurance Provided

Job Description

We are seeking an enthusiastic and detail-oriented Housekeeping Supervisor to join our team in Putrajaya, Malaysia. In this pivotal role, you will lead and inspire a dynamic housekeeping team while maintaining the highest standards of cleanliness, organization, and guest satisfaction. As a Housekeeping Supervisor, you will be responsible for overseeing daily operations, managing staff performance, and ensuring that all facilities meet our rigorous quality standards.

• Plan and organize daily housekeeping operations, allocating team members efficiently to ensure all public areas and guest accommodations are maintained to the highest standards
• Conduct regular inspections of guest rooms, vacant rooms, and common areas to verify compliance with established cleanliness and presentation standards
• Monitor team performance, provide constructive feedback, and implement targeted training programs to continuously improve service quality and staff competency
• Lead daily housekeeping briefings and conduct regular team meetings to communicate expectations, share updates, and foster a collaborative work environment
• Coordinate with front office and other departments to ensure seamless communication regarding room status, guest arrivals, and special requests
• Manage scheduling and annual leave planning to optimize resource allocation while maintaining adequate staffing levels and employee satisfaction
• Oversee inventory management, including monitoring par levels of cleaning supplies and equipment, and coordinate purchasing with the finance team
• Develop, implement, and update housekeeping policies, procedures, and cleaning checklists to maintain consistency and operational efficiency
• Ensure strict adherence to health, safety, hygiene, and environmental compliance standards across all housekeeping operations
• Handle and resolve guest and resident complaints professionally and promptly, keeping relevant departments informed of issues and resolutions
• Prepare and conduct employee performance appraisals, providing coaching and support to drive professional development and career growth
• Maintain comprehensive training records and schedules to ensure all team members receive appropriate onboarding and ongoing skill development
• Report maintenance issues, damages, and equipment concerns to the appropriate departments in a timely manner

Qualifications

**Required Qualifications:**

• Minimum one year of demonstrated experience in a Housekeeping Supervisor or equivalent supervisory position within a hospitality environment
• Proficient computer literacy with competency in property management systems and Microsoft Office applications
• Proven expertise in housekeeping operations, cleaning standards, and facility management
• Comprehensive knowledge of health, safety, hygiene, and environmental compliance standards
• Excellent organizational and planning skills with the ability to manage multiple priorities and schedules simultaneously
• Strong communication and interpersonal skills with the ability to engage effectively with staff, guests, and residents
• Customer service excellence with a solution-oriented mindset and commitment to operational excellence
• Demonstrated ability to lead, motivate, and develop team members in a fast-paced environment
• Strong attention to detail and quality assurance capabilities

Preferred Qualifications

• Experience in a luxury hospitality setting or upscale residential property
• Familiarity with sustainable and environmentally responsible housekeeping practices
• Experience managing both hotel and residential housekeeping operations

Additional Information

• Speaking an additional language, such as Chinese, Tamil, Japanese, or another language besides Malay and English, is an added advantage.