Housekeeping Quality Assurance Associate Manager

Romanee Conte Estate Management Sdn Bhd; Selangor; On-site; MYR 45,000 - 78,000; Full time

Job summary

Romanee Conte Estate Management Sdn Bhd is seeking a detail-oriented Housekeeping Quality & Training Supervisor to safeguard cleanliness and hospitality standards across multiple properties. You will conduct audits, identify gaps, and deliver hands-on training to housekeeping teams to ensure each guest enjoys an immaculate stay.

Based at Setia Alam HQ with frequent travel between sites, the role requires Mandarin proficiency for client communication, strong coaching skills, and a keen eye for

Qualifications

• Minimum 2–3 years of supervisory or quality control experience in hotel housekeeping.
• Strong eye for cleanliness, presentation, and property maintenance.
• Training and coaching skills with ability to coach frontline teams.
• Willingness to travel frequently between properties.
• Mandarin proficiency for client communication is essential.

Responsibilities

• Quality Assurance & Auditing: conduct regular, unannounced and scheduled audits across properties to ensure cleanliness and room setup meet standards.
• Standards Enforcement: report on conditions and work with on-site teams to rectify issues.
• Training & Development: design and deliver hands-on training for housekeeping staff and supervisors.
• Performance Monitoring: track cleanliness scores and implement corrective actions when needed.
• SOPs: review and update housekeeping SOPs to improve efficiency and hygiene across locations.

Job description

We are seeking a detail-oriented, standards-driven Housekeeping Quality & Training Supervisor to join our team. Unlike a traditional on-site supervisor, your primary mission will be safeguarding our brand’s cleanliness and hospitality standards across multiple properties. You will act as a Quality & Control Expert, conducting rigorous property audits, identifying operational gaps, and delivering hands‑on training to housekeeping teams to ensure every guest experiences an immaculate stay.

Key Responsibilities:

Quality Assurance & Auditing: Conduct regular, unannounced, and scheduled quality control inspections across assigned properties to ensure cleanliness, hygiene, and room setups meet strict company standards.

Standards Enforcement: Detailed reporting on property conditions, identifying areas of non-compliance, and working closely with on-site teams to rectify issues immediately.

Training & Development: Design, update, and deliver practical, hands‑on training programs for housekeeping staff and supervisors. Focus on efficient cleaning techniques, proper chemical usage, safety protocols, and detail-oriented room presentation.

Performance Monitoring: Track the progress of property cleanliness scores (guest reviews, internal audits) and implement corrective action plans where standards fall short.

Standard Operating Procedures (SOPs): Continuous evaluation of existing housekeeping SOPs, recommending and implementing updates to improve efficiency, hygiene standards, and consistency across all locations.

Requirements & Qualifications:

Experience: Minimum of 2–3 years of supervisory or quality control experience in Hotel Housekeeping, Executive/Assistant Housekeeping, or Quality Assurance within the hospitality line.

Eye for Detail: An exceptional, uncompromising eye for cleanliness, presentation, and property maintenance.

Training Skills: Strong communication and coaching skills with a proven ability to conduct effective training sessions for diverse, front‑line teams.

Mobility: Must possess a valid driver’s license and be willing to travel frequently between various property sites.

Language: Good conversational and written Mandarin and English. Ability to communicate effectively in local languages (e.g., Bahasa Malaysia) is highly advantageous for training purposes. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin‑speaking clients.

Problem‑Solving: Proactive, self‑motivated, and able to work independently while maintaining a highly professional, diplomatic approach when addressing compliance issues with property teams.

Location: Based at Setia Alam HQ; travel is required.