Assistant Manager – Housekeeping

Hyatt Regency; Kuantan; On-site; MYR 40,000 - 60,000; Full time

Job summary

Join a leading hotel as an Assistant Manager in Housekeeping, where you will oversee efficient department operations while ensuring guest satisfaction. This role requires strong leadership and excellent customer service skills, along with relevant educational qualifications and experience in a similar environment.

Qualifications

• Minimum 2 years of experience in Housekeeping as an Assistant Manager or Team Leader.
• Excellent customer service, communication, and interpersonal skills.
• Refined verbal and written communication skills.

Responsibilities

• Assist the Housekeeping Manager in managing the department.
• Plan, organize, direct, and control housekeeping operations.
• Ensure maximum guest satisfaction.

Skills

Leadership

Customer Service

Communication

Problem-Solving

Team Motivation

Education

Degree or Diploma in Hospitality or Tourism Management

Job description

Join to apply for the Assistant Manager – Housekeeping role at Hyatt Regency.

Organization: Hyatt Regency Kuantan Resort

Summary

At Hyatt, we believe our guests choose Hyatt because of our caring and attentive associates who focus on providing authentic hospitality and meaningful experiences. Hyatt is a place where high expectations are not just met—they're exceeded. You will be responsible for the efficient operation of the department in line with Hyatt Hotels Corporation's strategies and brand standards, while meeting employee, guest, and owner expectations. The Assistant Manager - Housekeeping assists the Housekeeping Manager in managing the department, ensuring maximum guest satisfaction through planning, organizing, directing, and controlling housekeeping operations and administration.

Who and what are WE looking for?

• Confidence, energy, and cleverness;
• A hands-on mentality with a positive attitude and proactiveness;
• A problem-solver who enjoys challenges;
• Leadership assurance in managing the housekeeping team;
• Motivation and coaching skills;
• Ability to work closely with all Rooms Management to ensure guests are connected to what matters to them.

Qualifications

• Ideally, a relevant Degree or Diploma in Hospitality or Tourism Management;
• Minimum 2 years of experience in Housekeeping as an Assistant Manager or Team Leader in a larger-scale hotel;
• Excellent customer service, communication, and interpersonal skills;
• A genuine desire to satisfy guest needs in a fast-paced environment;
• Refined verbal and written communication skills;
• *Note: Due to Malaysian Immigration and Manpower Department regulations, this position is open to Malaysian nationals only.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality

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